I recently sent a request to my local cable provider, COX Comm., inquiring about their HD service. I was concerned over their commitment to HD b/c they had not added HD Cinemax, Starz, Encore, Spice, Playboy, or my local NBC. I recieved an email from the CSR assuring me they did provide all locals in HD and were planning on adding these other channels. I went over to a friend's house who had just gotten Cox's HD, and no local NBC. I sent COX back an email complaining about them lying to customers (I do get analog Cox for RSNs and ESPN), and requested a response from a manager. Here is the juicy part:
First off, I appreciate this candor from Cox in this matter. I just can't believe they'd actually admit they couldn't add any more HD channels. It does make sense in this regard: my friend's HD channels were VERY compressed-looking.
That's what I like about Voom. If an HD channel comes available (except ESPN), I feel like we'll be one of the firsts to get it. From what I've read on this forum, Voom seems to have planned and is planning appropriately so as to avoid bandwidth problems.
I'm a little confused though, because I thought cable companies didn't have bandwidth problems, just satellite providers. Also, my left-coast friends who are Cox customers in San Diego seem to be sitting pretty when it comes to HD. I thought cable companies negotiated monolithicly, i.e. when Cox signs a deal, all Cox subscribers are affected. How could Texas Cox have problems San Diego Cox doesn't have?
We have bee working and negotiating for bandwidth and retransmission agreements since last December. Until our bandwidth contacts and retransmission agreements can be resolved, we are unable to provide or add any additional HD programming at this time. We do want to launch these HD channels. We are striving to make this happen and apologize that we are unable to provide an estimated time when we will have a resolution. Please be assured, once we are able we will advise our customers.
First off, I appreciate this candor from Cox in this matter. I just can't believe they'd actually admit they couldn't add any more HD channels. It does make sense in this regard: my friend's HD channels were VERY compressed-looking.
That's what I like about Voom. If an HD channel comes available (except ESPN), I feel like we'll be one of the firsts to get it. From what I've read on this forum, Voom seems to have planned and is planning appropriately so as to avoid bandwidth problems.
I'm a little confused though, because I thought cable companies didn't have bandwidth problems, just satellite providers. Also, my left-coast friends who are Cox customers in San Diego seem to be sitting pretty when it comes to HD. I thought cable companies negotiated monolithicly, i.e. when Cox signs a deal, all Cox subscribers are affected. How could Texas Cox have problems San Diego Cox doesn't have?