LISTEN UP! Contacting CSR Tier, with regards to anything CE related.
- Thread starter ebonovic
- Start date
- Latest activity Latest activity:
- Replies 67
- Views 7K
So if D* is authorizing this ,why aren't they aloud to be contacted? And why can't they held responsible for their authorized software,if a problem does happen? This answer is all I care about hearing?
Its not about loyalty. Why go there? Well, simple there is information there that can help you and I. While we have great info here, it could be better and we point you to where you can get the correct and most logical info at. Its not about the sites, its about where to find the info.
As far as me going there for the info. I do. As well as alot of other users. Will i moderate over there. No thanks.
I dont think any dbs company will do that. Its just the way it is.
My H20. and yes! and it was posted here. Who else was going to pay for it ? Directv ,I never called them. Its against the rules ,yes I followed the rules. But I think I need some questions answered that should have been before this .Don't worry because I won't download any more CE's.
goaliebob99 you bring up valid points, and I am not trying to attack you personally, but I just think the program is open to all and not attached to one site, and I appreciate your candor. Despite I may not agree completely, shouldn't mean that i get the boot, and they have done that, they at DBStalk don't like a challenge or strong minded person to have a different view. It's a brain wash attempt for any site to claim they are the creator of any improvement program launched by DirecTV. DirecTV has already reported they are not authorized to make the claims they have. So that makes me evil for saying so?
Heres the CE that toasted my H20.
http://www.satelliteguys.us/directv...01-0x2030-warning-read-proceed-w-caution.html
http://www.satelliteguys.us/directv...01-0x2030-warning-read-proceed-w-caution.html
They are, only in certin forms of posting over at dbstalk and here. The reason for this is because the CSR teir is not trained on the whole C and E proccess and cant help you with the software. Infact the CSR teir is nothing but script readers, so if it isnt there script then they can help you. Its like trying to play hockey with out ice on a MLB feild. It just wont happen. By posting over at dbstalk you get direct access to the software engeneers who post over there too. They will most likely be able to help fix the issue as they are the ones who write the software. I wish that I could tell you to post here but right now were working on getting the CE process going over here and looking to change things for the better. But in the mean time I want you to get the right info which is over at dbstalk.
Hemi if you talk to earl over there he can get you in conctact with who you need to talk to get things fixed. Their is a risk but I agree with you, they should replace any bricks. That is the best answer I can give you.
Before I invested in the router that can handle VOD, I called DirecTV and asked CSR to populate my guide, and within minutes of that phone call I had the VOD channels 1000+, so they knew what I was talking about and were very happy to help me. So I beg to differ on what others say about calling DirecTV for any issue.
Sounds like nefarious scare tactics by others who are control freaks. What, never call CSR again, so they can sit and do nothing all day?
Sounds like nefarious scare tactics by others who are control freaks. What, never call CSR again, so they can sit and do nothing all day?
So the moral thing is to educate and help the CSR become a confident, educated, well versed employee, able to help the customer! The customer can make or break a company!
I understand ,and I don't hold anyone at Satelliteguy responsible at all. I think DBS talk isn't as honest as most good people are from Here. I Don't trust them . My opinion!! I don't care who agrees either. I know someone will listen and be extra carefull,and maybe save themselves a big head ache. Thanks for having a backbone and explaining,because I bet theres a lot of people who didn't have a clue ,who have been downloading these for quite sometime.They will stick up for it at all cost ,no matter how clueless they can be.
According to the link to the ce you said bricked your H20, Directv sent you another unit. Now you say you had to pay for it. Which is it?
Personally I think Earl and the folks at DirecTV should grow some balls and shut up about the entire thing. No matter how much folks like Earl or Goaliebob or even me tell people not to do something, there are still going to do it.
I know I am on a CE and agree to the "rules" which are set, however if I am not home and something goes wrong with my DirecTV equipment its not going to keep my wife from calling and ripping them a new butt because her CSI didn't record. Its going to happen, and DirecTV and Earl need to understand this.
DirecTV and Earl try treating this CE program like its some kinid of secret society, its not its just a god damn PUBLIC beta test.
If I hear complaints from some of these buffoons at the other site that folks are "wasting DirecTV's resources" I am going to scream. DirecTV litterally has hundreds of operators just standing by waiting for calls. If the folks at DirecTV has half a brain they would instruct their CSR's on how to check a customers software version BEFORE trying to support them. If they have a CE then refer them to the forums for support, or even better have a voicemail box setup where the customer can leave a message about a problem they are having with the CE.
How hard is it to do that?
This is one of the things we will be asking DirecTV about at CES, they might not like it, but personally I don't care. And Earl and his cronies may start crying that DirecTV will shut down the CE program. I challange them to shut it down, as I know it will not happen. They rely to much on the feedback they get, this is a fortune 500 company and they know what they are doing.
No matter how you try to spin it the CE is a public Beta test, its not a boys club. No one elected Earl the grand poobah. The CE will go on if Earl is involved with it or not and it will certainly not go away if someone calls customer support for CE issues. Anyone who thinks otherwise should be considered a DirecTV lemming.
I know I am on a CE and agree to the "rules" which are set, however if I am not home and something goes wrong with my DirecTV equipment its not going to keep my wife from calling and ripping them a new butt because her CSI didn't record. Its going to happen, and DirecTV and Earl need to understand this.
DirecTV and Earl try treating this CE program like its some kinid of secret society, its not its just a god damn PUBLIC beta test.
If I hear complaints from some of these buffoons at the other site that folks are "wasting DirecTV's resources" I am going to scream. DirecTV litterally has hundreds of operators just standing by waiting for calls. If the folks at DirecTV has half a brain they would instruct their CSR's on how to check a customers software version BEFORE trying to support them. If they have a CE then refer them to the forums for support, or even better have a voicemail box setup where the customer can leave a message about a problem they are having with the CE.
How hard is it to do that?
This is one of the things we will be asking DirecTV about at CES, they might not like it, but personally I don't care. And Earl and his cronies may start crying that DirecTV will shut down the CE program. I challange them to shut it down, as I know it will not happen. They rely to much on the feedback they get, this is a fortune 500 company and they know what they are doing.
No matter how you try to spin it the CE is a public Beta test, its not a boys club. No one elected Earl the grand poobah. The CE will go on if Earl is involved with it or not and it will certainly not go away if someone calls customer support for CE issues. Anyone who thinks otherwise should be considered a DirecTV lemming.
Okay why in the world would a multibillion dollar corporation not expect it's CSR team to be knowledgeable and educated enough to help it's customers. It seems unauthorized sites are trying to dictate what they want from policy which is not authorized by DirecTV.
It is a violation of DirecTV policy for an employee to double dip, get paid at the same time he or she is working for the company. They are not to be employed by unauthorized companies (websites like DBStalk) and claim influence while being paid for both. No company authorizes that. So the heck with DBStalk. They banned me for being blunt and honest, not being a bottom kisser. They don't like challenge. They are not very well organized and they also are not the best site, very disorganized in my opinion. And they claim they have insight track, that means potentially somebody works for both, which is a conflict of interest.
It is a violation of DirecTV policy for an employee to double dip, get paid at the same time he or she is working for the company. They are not to be employed by unauthorized companies (websites like DBStalk) and claim influence while being paid for both. No company authorizes that. So the heck with DBStalk. They banned me for being blunt and honest, not being a bottom kisser. They don't like challenge. They are not very well organized and they also are not the best site, very disorganized in my opinion. And they claim they have insight track, that means potentially somebody works for both, which is a conflict of interest.
Jimbo how can Earl at DBStalk be online for 24/7 Sunday through Saturday, and not be paid, when he has told me personally he has a full-time job? I monitor all the mods, they are all online all the time? They must be getting paid! Do some research and I feel you will realize what I am saying.
Unless he has a no show job, where he gets full pay and is always online. Sounds dishonest to me. Perhaps I will hire an investigator and get back to you, if Earl is a real person. Maybe it's a family affair, and he has his relatives login 24/7 to respond to his standing orders.
What you think they sent it for free. Tell me where else can you buy a D* receiver outright? Bestbuy Nope! Why don't you mind your business if you don't have a clue.Thats good piss me off about it some more!
Last edited:
Even if they cancel CE, you will wind up getting the updates they test internally anyway. They don't pay attention to unauthorized sites like DBStalk etc. So who is fooling who? It sounds like some mods are on power trips.
Nobody is forcing you to read my posts, but you appear to be the little kid with the way you talk Mr. alleged senior member. I don't care if I ruffle your feathers a bit to make you think.
Maybe you should watch the language a bit. I could care less if I piss you off.
