Just to update--Dish network customer service--horrible. Local installers--awesome. The tech called me at 8am, had to clarify what was going on as the rep didn't document it. I told him I needed it in a bucket, he told me he would call his supervisor to find out what he could do. Well he called back and showed up with one of those mounts someone mentioned in the thread--basically it sits on my balcony and he used 4 bags of cement to weigh it down. Wasn't charged or anything.
Some lady did try to argue with him about it not being allowed. She kept yelling, "It can't be attached." He was cool about it but she just couldn't understand--so I came out on the balcony and said he took the one that was attached down--this ONE IS NOT ATTACHED.
Anyway, what number can I call to give a compliment? I always believe that good service has to be mentioned as much as bad.