Finally got fed up of the constant freezing my Gateway does(I've had 4 techs out here in the past year). They would fix it, and it keeps coming back. The PQ seems pretty bad as well, but I'm only comparing it to Cox Cable, which is bad as well... but seems better than Uverse. So I made the switch. I ordered 2 HD DVR and 2 Standard receivers. What are the chances I will receive the HR24's? If for some reason the local install guys are out, will they just give me older models? I don't think I'd want an older unit. Thanks! PS: Is there anyway to find out who my local installer is for my area?