Hi, we just had our Hopper and 2 Joeys installed last Sunday. Everything went fine but that Monday evening right in the middle of watching something that was recorded from PTAT, the Hopper froze up tighter than a drum as if someone had hit the pause button. Everything turned bright pink on the screen and nothing we did seemed to help. The unit wouldn't accept any commands at all. After about 5 minutes or so, the box just rebooted on its own, reaquired the signal and started working fine. It hasn't happened since then so I thought it was just a fluke but now that I see your message, apparently this is something that others have seen as well.
I did call the installer the next day and he said to let him know if it happened again and if so, he would order us a new Hopper.
So, my question is, how prevlent is this issue, and is it a hardware issue, or a software issue? I was concerned that the unit might have been overheating but this shouldn't be the case because it is in a cabinet with nothing on top of it and with plenty of room with ventilation from the back and from underneath.
If it's a known hardware issue, I would try pushing for a new unit. What do you folks think?
Thanks