On a recent bill, I was charged $59.95 for a service call when we got our locals in HD and needed to have my dish adjusted/changed to receive the 129 sat. I called Dish and got a very nice CSR who saw I have been with *E for almost 10 years and promptly took the charge off. She also reviewed my account and said that since I had the AEP she would give me $20 off HBO AND $20 off SHOWTIME ($40 saving) for 3 months without me even asking for anything! I have also done the trick of changing my programming as mentioned in the previous responses and did not have any problems in getting my $10 Platinum charge removed.