Joey won't link

[sclaws]

Getting the 1303 after taking the Joey out of standby is a known issue. The work around is resetting the Joey. This should be corrected with a future software update. I will report that you are only getting the 1303 error with the internet connected.

I can also say I was getting the same Joey error only if internet is connected to the Hopper. I tried several Joey resets but made no progress until disconnecting internet on the Hopper (no internet was connected to the Joey at any point).

 

[sparc]

if you guys have confirmed that it's the network connection causing the issue, contact a DIRT member and report it with your account number.

Sounds like it's a software issue that can get fixed if all of you report it individually.

 

[Boobie1998]

Getting the 1303 after taking the Joey out of standby is a known issue. The work around is resetting the Joey. This should be corrected with a future software update. I will report that you are only getting the 1303 error with the internet connected.

ZachS

If this is a known issue please report me as having it and I hope this is a priority for ASAP fix. I will pm my acct number shortly.

 

[jrp]

I had 1303 pop up this morning. The directions in post #2 worked perfectly. Thanks. I've subscribed to this thread so I can find it quickly if I need it again (though I found it quickly enough with the search function).

 

[DetFan]

Worked like a charm, they need to teach techs this also. Sticky?

Well glad to see this is not only me. I tried the above unplug and plug sequence and nothing. This really sucks. ITs been working fine for months now this today when I get home.

 

[Boobie1998]

Well glad to see this is not only me. I tried the above unplug and plug sequence and nothing. This really sucks. ITs been working fine for months now this today when I get home.

I had luck unplugging my hopper from the Internet. Then reboot hopper wait for live tv and then do the same to Joey.

 

[Boobie1998]

Does anyone know if this issue is fix with s213/s265 software update?