How did you try to install it. I had no problem. Did you turn on the BT seek in the head phone or speaker?
Some but, not all of them. Customer Service insisted on setting a (free) service call for me to get a couple & the 1st company they set up an appointment to do it called me asking about "my problem" and had never heard of the Joey Bluetooth Adapter. That installer got back with Dish & rescheduled a different company to do it. They too called and after some digging, found they indeed had the parts although they were unaware until we spoke. Tech showed up, watched me saddle them up, thanked me & left. I can't imagine why you can't just buy them & be done with it - seems Dish is wasting money on service calls for a nickel & dime part.Dish installers have them on their trucks now. I had a 2nd one installed the other day, so now both of my Joeys have one.