Joey 1 - 981 error info

[Scott Greczkowski]

Joey 1 Receivers are currently experiencing a software download issue identifiable to users as a 981 error. Fix agents are aware and currently working towards a software update which is anticipated to be available within two hours. Please be sure any customers affected have their equipment in standby mode to receive the updated software.

If you are seeing issues in the field or receiving calls from customers, please follow the talking points below:
DISH is working hard to resolve the software download issue. At this time, there is no workaround or fix.
Calls made to DISH customer service may receive a busy tone or experience long wait times.
Retail Services is still available for Retailer support, but they are unable to assist customers.

We apologize for any inconvenience and appreciate your patience as we work towards a resolution.

 

[navychop]

There’s never enough time to do it right the first time, but there’s always time to do it over.

 

[boba]

There’s never enough time to do it right the first time, but there’s always time to do it over.

AND OVER AND OVER AND OVER AD INFINITUM.

 

[navychop]

Well, has this been fixed?

I have a J1 but inactive. Been considering reactivating it in place of the MBR HWS.

 

[thomasjk]

Yes. The problem was fixed Thursday night.

Sent from my Moto G (5) Plus using the SatelliteGuys app!