Ivr

[tjlandberg]

What do you guys think about the IVR process?

 

[Hogarth]

It sucks?

 

[tjlandberg]

any specific reason?

 

[boba]

any specific reason?

So far I haven't had one work. By the time it reverts back to a CSR it has taken at least twice as long as it used to. I am about ready to go back to the old activation procedure until they get it debugged. Last one I did it set two receivers up as Primary.

 

[tjlandberg]

Some of my techs like it and some don't. I'm trying to get some more input. Thanks for the replies so far.

 

[grydlok]

I like it, Way faster