Issues with Hopper (telephone line and on demand)

[olfenite]

Just upgraded to the Hopper, it's pretty cool, but there's a small issue I'm having.

The technician did not plug the phone line in when he installed it, so I decided to do it myself. Only thing is that when I do plug it in all my phone lines are dead. I checked the phone connection in diagnostics and it says that there is no dial tone. Is there a problem with my Hopper's modem? It's not real necessary since it is only for caller ID, but just trying to figure it out.

The second issue I am having is I don't think my on demand is working properly. I was trying to check out some stand up on Comedy Central On Demand, but it says I am not subscribed. I know that my premium movie channels are working on demand, but the regular channels don't seem to be working. What do I do to access on demand?

 

[navychop]

Phone is probably a Cable problem or Hopper is bad.

It can take a couple of days or so for Dish receivers to "settle in." So things that don't work right off may be fine later.

 

[olfenite]

I forgot to mention that I plugged a telephone into the jack and it worked fine. Definitely not a cable or jack problem.

It kind of confirms that my hopper has a problem, but I'm still hoping that there is a way to fix it without sending it back.

 

[Bobby]

Be certain that you have the telephone wire plugged into the telephone jack and not the ethernet jack. My installer did that and I had the same symptoms.

 

[JSheridan]

Be certain that you have the telephone wire plugged into the telephone jack and not the ethernet jack. My installer did that and I had the same symptoms.

Your installer? Right.

 

[Bobby]

Actually, it was my installer. It was his first Hopper install on March 17, 2012, the day after its premiere. Being a retired telephone man, I had it fixed in about one minute...

 

[JSheridan]

I accidentally did the same thing once.

 

[KAB]

Actually, it was my installer. It was his first Hopper install on March 17, 2012, the day after its premiere. Being a retired telephone man, I had it fixed in about one minute...

Happened to me once. Problem was, I did it!!

 

[ChadT41]

Give the Hopper atleast 72 hours before thinking anything is wrong with it.

 

[Skytrooper]

Be certain that you have the telephone wire plugged into the telephone jack and not the ethernet jack. My installer did that and I had the same symptoms.

That's why my wallplates have a 6 pin and 8 pin jacks. It helps a little. My wife plugged the phone in the 8 pin jack and wondered why the phone was out.

 

[olfenite]

Be certain that you have the telephone wire plugged into the telephone jack and not the ethernet jack. My installer did that and I had the same symptoms.

Turns out that this was my problem. I was trying to put the cable in without pulling the Hopper off the shelf and just feeling it out, and sure enough I plugged it in the ethernet jack. D'oh.

I pulled it out and found the actual phone jack and it is working like a charm now. Thanks a lot!!

 

[ChadT41]

Lol. Those precious moments, when you get to kick yourself in the hind side. We all experience them, I think, and they are fun to retell later on.

 

[Bobby]

I love a good ending!