Well my 625 died the dreaded 311 message. So I called E* the are going to send a replacement. I also singed up for the 6 dollar a month service plan. I then asked about upgrading to a 722k. The rep told me I would get the 722k lease of course, and a tech will come out to my house and replace my dish 500 and install 1000.2 since I am on Western Arc. They also told me it would be no out of pocket money on my part. They told me to wait till the new 625 arrived and then call back for the upgrade My gnarndma told me if it sounds too good to be true..(you know the rest) so, from the E* experts out there is this true? I am afraid of an ole bait and switch or hidden fees.