I called they were nice enough but gave 2 options_ upgrade to a hopper 3 for $150 or Super Joey I assume that was free but I didn't ask. The Super Joey would give me 2 more tuners but I'm not a fan of the extra wires.
Is it too late to cancel?
- Thread starter SCDave
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Keep calling back until you get a CSR that will give you what you want. CSR roulette!
I'm not sure what you are saying. Are you thinking that's fair or I should be able to do better? The rep told me the normal price was $300.
Never assume that. I made that mistake last month. Just because they don't mention a price for the upgrade doesn't mean that it is free. Unfortunately, unless you ask, you would not find out about the cost until after it is already installed, and then it is too late to avoid the fee. Dish should be required to be upfront with the cost of anything that will increase the subscriber's bill, even if it is a one-time charge.
You may have better luck if you start by calling the Loyalty Department phone number that is so frequently posted here: 1-888-496-1260
These are competent agents here in the United States, who should be able to take care of you, or get you forwarded to the proper department who actually can take care of you.
Call the Loyalty number above, and you should be able to do better.
WooHoo!!
Thanks Crodrules I called again and they were kind enough to upgrade me, they will be here to install tomorrow for no additional charge.
I need to change my user name to "Squeaky Wheel".
If Crodrules made a nickel every time he had a suggestion, he'd be chillin' somewhere warmer
than OH!!
That’s what I paid in October of’16 plus $50 for a wireless Joey. Well worth it. I upgraded from an original 722.
More importantly, I probably cost Dish a nickel every time I make a suggestion here.If Crodrules made a nickel every time he had a suggestion, he'd be chillin' somewhere warmerthan OH!!
On the other hand, I have probably saved some customers from completely cancelling their Dish service, too.
$200? To own or to lease? I upgraded from one owned 722 and 2 leased 612's to 1 H3 and 2 J3's (all leased) for free.
Leased. Key is the time period. In 2016 there were no j3’s and my 722 was not yet close to retirement but DVR drives and EHD was and the transfer wasn’t pretty.
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