intermittent problem with caller id

[yvich]

I have two 522 DVR's with an intermittent caller id problem. Both receivers only show caller id info on about 1 out of every 10 calls. When the caller id info is displayed it displays on both units and when one does not display the info the other will not either. I know the caller id service is working properly from the phone company because it always shows on the phone. I have disconnected all of the phones in the house but it didn't make any difference. Dish support suggested a problem with the system grounding, but I have checked and the unit appears to properly grounded (dish to grounding block and grounding block to home electric ground rod) and all connections appear to be clean and tight. Any suggestions?

 

[tastim]

I have two 522 DVR's with an intermittent caller id problem. Both receivers only show caller id info on about 1 out of every 10 calls. When the caller id info is displayed it displays on both units and when one does not display the info the other will not either. I know the caller id service is working properly from the phone company because it always shows on the phone. I have disconnected all of the phones in the house but it didn't make any difference. Dish support suggested a problem with the system grounding, but I have checked and the unit appears to properly grounded (dish to grounding block and grounding block to home electric ground rod) and all connections appear to be clean and tight. Any suggestions?

They blamed it on grounding? LOL!

Do you have DSL for your internet service?

 

[Agonizing Fury]

Caller ID has ALWAYS been glitchy on every model dish receiver I have ever tried to use it on. Sometimes it works, more often it doesn't. Mine only works 1 out of every 3 or 4 times, however in all fairness it is connected via wireless phone jacks and those things are NOISY! good luck is about all I can say.

 

[yvich]

I do have DSL and both receivers are plugged into a dsl filter. I will try to unplug the dsl next to see if it has any affect on the caller id.

 

[varcieri]

I have a 622 and up until a few weeks ago, the caller ID worked perfectly - and now I, too, have discrepancy between what the phone says and the tv screen says, and mine is hooked straight into the phone line!! ??