Installer bringing cables?

[Jim5506]

We gripe and complain about how much this new technology costs, yet we keep piling things into the basket of what should be "included" in the box.

It is much smarter for Dish to include NOTHING in the box and have the installer install what is needed as each install is unique. Some need component cables (HDMI wasted), some need HDMI cables (component wasted), some don't use phone connection (phone line wasted) the list goes on and on. I have had 4 different dish receivers and have a pile of wires and cables that were not used.

While they come in handy from time to time, I know I have paid for them through slightly (maybe not a lot) higher prices. NO business just sucks it up and forks over perks like these - the customer ALWAYS pays.

Some argue that they already pay enough, and they should include every cable and connector in the book with every box - well fork it over buddy you and I pay in the end - not Dish.

Charlie is tight, as every smart business man must be, but we are greedy, as every customer has a right to be. That is the balance that free enterprise runs on.

 

[webbydude]

I hate to admit it, but the absence of decent cables does work to the local retailers advantage. Imagine this scenario:

Local installer shows up to install a hi-def receiver. 'Lo and behold, the customer needs either an HDMI or RGB cable since neither was included in the box. Local installer knows that a decent HDMI is going to cost at least $80. It certainly gives him plenty of room for negotiation if he's shrewd enough to have a few on his truck. "oh sure...you *could* go to Best Buy or Wal*Mart...but I happen to have what you need right here. Cost? Oh! $110, please!"

Definate chance for profit. And saves a trip to the store.

 

[Phils]

I gotta agree with webbydude and Jim5506... and I don't have a problem buying the necessary cables, as I've done that since my first stereo setup back in the early sixties. Nothing I've bought has ever come with cables. But, nothing I've bought came with installation either until Dish installed my present box and the cables were already there. He only had to change the dish to the 500 and put the new DVR where the old receiver was. I installed the first system from Dish, and the coax from the dish to the receiver was the hardest part anyway.

And, as I hinted in my first post, I fully expected BestBuy to take advantage of a wife by selling her the most expensive cables they had to offer. They fulfilled my expectation. But I wasn't planning on needing them, so it was a moot point.

I also expect that the installer would have reasonably priced cables available if they weren't included (I certainly would if I was the installer). I was planning the install in my mind and wondered whether they would be included or not. From what I've learned here: a definite maybe. Reflecting on it all, I'll really be surprised if I need to use the standby cables I have. Sounds like it varies from installer to installer tho.

I thought it was a black/white question. Got many shades of gray but at least it's HD gray! I tried calling Dish today to see if the unit is being shipped directly to me or will be brought by the installer (because of another post) but gave up the wait on hold when my job took precedence (dang, I hate that). Guess I'll see in a few more days.

I very much appreciate the members that posted. I am also still kicking myself for not finding this forum BEFORE I ordered the 622. At least I now have a resource for future problems and questions. And I'll be here daily. Maybe not posting, but reading. There were 5 other forums I visit daily.... and now there are six.

Phil

 

[BobaBird]

It is much smarter for Dish to include NOTHING in the box and have the installer install what is needed as each install is unique.

And that fits what Dish says is to be included with the 622. From the Tech Portal:

Appropriate HD cable for install

• (1) HDTV Digital Audio/Video to DVI Cable (8 ft) OR
• (1) DVI to HDTV Digital Audio/Video Adapter OR
• (1) Y/Pb/Pr 3-Wire Cable (red, blue, green) (6 ft)

Since they don't know what's appropriate for you, they should be asking when you order. If they don't ask, you should tell them.

 

[Fredinva]

That's really disappointing to hear that Dish can't even supply a set of component cables with an HD receiver.... As others have noted, return the overpriced Monster Cable pieces and get some $10-20 ones from Walmart. In my experience, as long as you don't unplug, plug in, unplug, plug in, and excessively handle cables, even low-cost ones can last a long time.

Geez, why don't the TV mfgs supply cables!!!!!!!!!!!!!!
For $2000 bucks they sh supply hdmi, component, and toslink!!!!!!!!!

fred

 

[chadzx11]

And that fits what Dish says is to be included with the 622. From the Tech Portal:

Appropriate HD cable for install

• (1) HDTV Digital Audio/Video to DVI Cable (8 ft) OR
• (1) DVI to HDTV Digital Audio/Video Adapter OR
• (1) Y/Pb/Pr 3-Wire Cable (red, blue, green) (6 ft)

Since they don't know what's appropriate for you, they should be asking when you order. If they don't ask, you should tell them.

The company I got fired from didn't supply anything other than component. Perfect 10 has HDMI for $6. More crap for the installer to not be compensated for providing. They burned me good on the first 211 I installed. Nobody bothered to tell me the components weren't in the box. Nice.

 

[Wired]

I have to say after stumping up $200 just to lease a hd dvr to find that it only came with composite cables left a bad taste.

 

[dodge]

You sure it wasnt put in the 211 box by the dealer ?? the 811's were shipped with component cables, as did the very early 211's, but they stopped that.

His 211 came direct from dish the guy from Dish dns west chicago brought it out in their van.

 

[dodge]

HD cables

The company I got fired from didn't supply anything other than component. Perfect 10 has HDMI for $6. More crap for the installer to not be compensated for providing. They burned me good on the first 211 I installed. Nobody bothered to tell me the components weren't in the box. Nice.

Ive seen comcast and Directv Dns guys hook up hd boxes with coax and tell customers they are getting hd.

 

[dodge]

We gripe and complain about how much this new technology costs, yet we keep piling things into the basket of what should be "included" in the box.

It is much smarter for Dish to include NOTHING in the box and have the installer install what is needed as each install is unique. Some need component cables (HDMI wasted), some need HDMI cables (component wasted), some don't use phone connection (phone line wasted) the list goes on and on. I have had 4 different dish receivers and have a pile of wires and cables that were not used.

While they come in handy from time to time, I know I have paid for them through slightly (maybe not a lot) higher prices. NO business just sucks it up and forks over perks like these - the customer ALWAYS pays.

Some argue that they already pay enough, and they should include every cable and connector in the book with every box - well fork it over buddy you and I pay in the end - not Dish.

Charlie is tight, as every smart business man must be, but we are greedy, as every customer has a right to be. That is the balance that free enterprise runs on.

90% of those cables come from china and they are cheap, I know perfect 10 has composite cable for like 15 cents a piece when you buy 100 and component cables are like 1-2 dollars from them. Dish probably buys tons and they cost pennies....

 

[SummitAdvantageRetailer]

I hate to admit it, but the absence of decent cables does work to the local retailers advantage. Imagine this scenario:

Local installer shows up to install a hi-def receiver. 'Lo and behold, the customer needs either an HDMI or RGB cable since neither was included in the box. Local installer knows that a decent HDMI is going to cost at least $80. It certainly gives him plenty of room for negotiation if he's shrewd enough to have a few on his truck. "oh sure...you *could* go to Best Buy or Wal*Mart...but I happen to have what you need right here. Cost? Oh! $110, please!"

Definate chance for profit. And saves a trip to the store.

You'd think, but when you have a lot of competition and FREE being advertised everywhere, it's actually the retailers (at least us) that very often end up providing the component cables at their cost and not to the customer. We now have to buy these component cables and either give them as part of the HD install or get paid for 'em (retailers should not profit from basic DISH Network component cables and we certainly don't) at our cost. It's sad because DISH is forcing the issue on us (retailers and installers that work for DISH) and the customers. If the customer has his own HD cables and wouldn't have a use for the component cables, then it's a win for everyone.

Now, a retailer may sell you a marked up fancy surge protector and that's fine since that's not part of a standard installation. But HD component cables are a bare minimum for HDTV connectivity so it's very difficult to install an HD receiver and tell the customer that they have to get their own cable if they want to see in HD. Or even to ask them to pay. We started to collect a few bucks for 'em but after awhile, we just chalk it up as overhead and forget about it.

 

[Phils]

WOO HOO!!

The installer showed up on time (and even called 1/2 hr before to verify our location).

He brought the 622 with him (and said Dish no longer ships them direct to customers, as it was too much of a hassle on scheduling when the equipment didn't arrive on time).

The box was factory sealed.

In it were all the necessary cables. The component cables were 6' and I really need 8', but I'll take back the $60 Monster set to Radio Shack and find an 8' RGB cable at my leisure to make the installation a little neater. For now, it's working GREAT!! There was also composite cables and S-video and a couple of coax lengths.

The machine is awesome.... so many cool new tricks that the 501 didn't have.

The picture on the HD channels is excellent and I'm already satisfied that I got my $600 worth. Now I'll just have to get Dish to send me a statement so I can get the $100 rebate (I've been on paperless billing with Autopay since they first offered it).

Now.... back to the show.

Phil

 

[rbsixpak]

if u get a dns installer he will bring component cables , we carry them on the vans for all hd installs

 

[tnsprin]

WOO HOO!!

...
In it were all the necessary cables. The component cables were 6' and I really need 8', but I'll take back the $60 Monster set to Radio Shack and find an 8' RGB cable at my leisure to make the installation a little neater. For now, it's working GREAT!! There was also composite cables and S-video and a couple of coax lengths.

Component cables (red blue green). Thats new. Previously they shipped a bunch of cables including a red gray yellow for composite, but no hdmi/dvi or Component.

 

[Phils]

"Component cables (red blue green). Thats new. Previously they shipped a bunch of cables including a red gray yellow for composite, but no hdmi/dvi or Component."

It was a nice surprise for me! The installer used the composite audio leads, leaving the yellow dangling.

I know it may be my imagination, but the picture on non-HD channels sure seems to be better now. I was using S-video before.

Phil

 

[topcats69]

"Component cables (red blue green). Thats new. Previously they shipped a bunch of cables including a red gray yellow for composite, but no hdmi/dvi or Component."

It was a nice surprise for me! The installer used the composite audio leads, leaving the yellow dangling.

I know it may be my imagination, but the picture on non-HD channels sure seems to be better now. I was using S-video before.

Phil

Prob does look better... By the just print out a copy of your bill online for the rebate. Works fine.

 

[Hall]

Just got my 622 installed today and though the box was opened (???) when they brought it in (it still did a full download as if it's never seen a satellite), the installer handed me the component cables that were in the box. He saw I already had component cables on my HD cable box and presumed we'd use those for the 622.

 

[webbydude]

More than likely, Digital Dish's warehouse crew opened the box and inserted the cables before giving it out to your installer. We've had many complaints about the lack of cables. And not all of the complaints were from customers...some were from us techs...LOL

 

[SummitAdvantageRetailer]

I think I'll open the latest batch to see if the component cables are in there. Just to be sure. If it's in there, that'd be sweet. And about time!