Has anyone had the nightmare installation issues that I have experienced? Does anyone know how to get the Dish Network management to take me seriously??
Since I switched to Dish Network from DirecTV last March, I have had five installers (including the original one) try to get the installation part correct so that I receive a constant signal on both LNB's and both receivers. The DVR in the bedroom has consistently suffered signal drop-out. They finally (last month) installed a new cable run and grounded the dish and this seems to have resolved that issue.
In the meantime, they replaced my first DVR (which I believe worked just fine) because they would not run a new cable and the signal continued to drop out. -- Then they replaced the second DVR because the switch appeared to have failed -- Then they replaced the third DVR because the channel 2 record function failed to work...I could set a timer, but the recorder would not turn on. (This was a brand new unit from the factory). DVR number FOUR just arrived last week and has the same problem with the channel two recorder as the previous one did. By the way, the first two DVR's recorded just fine all the time (except when there was no signal to record).
Today, some technical service person came to the house and tried to tell my wife that unless I had a TV2 display connected to the DVR, the TV2 recorder would not work. (I have serious concerns about the technical capabilities of both the installers and the phone support personnel!) This is a totally ludicrous statement to anyone with any knowledge of electronics -- besides, I have never had two displays connected and as long as I am in the DUAL TV mode, both recorders have worked in the past. When I called about the third recorder, the lady on the phone said Dish Network was having problems with the recorders in all the DVR's they were receiving. Does anyone know if this is a fact??
By the way, there is a fine gentleman by the name of Ryan who is a customer service Manager and seems to be one of only three competent people that I have talked to at Dish. The other two were what they call advanced technicians. (Not the one who first answers the phone.)
Since I switched to Dish Network from DirecTV last March, I have had five installers (including the original one) try to get the installation part correct so that I receive a constant signal on both LNB's and both receivers. The DVR in the bedroom has consistently suffered signal drop-out. They finally (last month) installed a new cable run and grounded the dish and this seems to have resolved that issue.
In the meantime, they replaced my first DVR (which I believe worked just fine) because they would not run a new cable and the signal continued to drop out. -- Then they replaced the second DVR because the switch appeared to have failed -- Then they replaced the third DVR because the channel 2 record function failed to work...I could set a timer, but the recorder would not turn on. (This was a brand new unit from the factory). DVR number FOUR just arrived last week and has the same problem with the channel two recorder as the previous one did. By the way, the first two DVR's recorded just fine all the time (except when there was no signal to record).
Today, some technical service person came to the house and tried to tell my wife that unless I had a TV2 display connected to the DVR, the TV2 recorder would not work. (I have serious concerns about the technical capabilities of both the installers and the phone support personnel!) This is a totally ludicrous statement to anyone with any knowledge of electronics -- besides, I have never had two displays connected and as long as I am in the DUAL TV mode, both recorders have worked in the past. When I called about the third recorder, the lady on the phone said Dish Network was having problems with the recorders in all the DVR's they were receiving. Does anyone know if this is a fact??
By the way, there is a fine gentleman by the name of Ryan who is a customer service Manager and seems to be one of only three competent people that I have talked to at Dish. The other two were what they call advanced technicians. (Not the one who first answers the phone.)
