and I agree with Juan!... I worked for Pacific Telephone, a subsidiary of the old AT&T, from 1967 to 1984. I was a member of the Pacific Telephone Headquarters Staff that worked on the transition of Pacific Telephone to Pacific Telesis (Pacific Bell and Nevada Bell.) The old AT&T worked very well except for two issues. First, it was bogged down in traditional telephony, little or slow advancement in switching systems, dialing systems, end user telephone equipment. Yes, with the old AT&T when you ordered telephone service you not only got dial tone you got the inside wiring as well as the telephones. You paid a monthly rate for the telephone service of your choice, private party, multi party, as well as $1 a month for each extension telephone, a single charge of $5 for a color telephone, $1.25 a month for a Princess telephone, and $1.50 a month for a Trimline telephone. Business systems, key telephone and PBX were a lot more complicated. The second issue and this is what caused the divestiture in the first place was the price of long distance. It could be very expensive to call coast to coast or even across town (especially in a big city.) MCI came up withe a better, cheaper, plan. AT&T tried to squash them and they sued. The end result is divestiture. After I retired from Pacific Bell at the end of 1991 I did contract work, beginning in 1995, with Pacific Bell and that work continued through 2001. In 1997 SBC aquired Pacific Telesis and its companies, Pacific Bell and Nevada Bell. They maintained the old monikers until 2002 when they changed the name to SBC. In 2005 after SBC acquired AT&T the SBC name and logo were changed to AT&T.
I have worked with and have contacts with employees of both the old and new versions of AT&T. There is a huge difference between the two. The old AT&T was known as Ma Bell and it's employees felt themselves part of a family. It was a great place to work. While the old AT&T was a for profit business they leaned toward customer service as their primary image. The new AT&T, and SBC, in front of that, has a different outlook. It's all about the money, the customer doesn't really matter. I believe the new AT&T is evil, the old one less so. Most present day employees that I talk to can't wait to retire. They are not too happy with their employer. It seems that not only does the new AT&T not care about its customers, they don't care about their employees either, very different from the old version.
What started this comparison of the two AT&Ts was a post from comfortably_numb that said "Unchecked and unregulated monopolistic behavior by the one of the oldest, least-accountable telco's in the history of communications. Why am I not shocked?!!" That insertion brought this entire thread to another level...