If you upgraded and have paperless billing watch your bills

[jcoppola]

Upgraded to Hopper in March and have the paperless billing. The amount is always the same sonI don't usually pat attention. Looked my account and 2 months ago my bill was very high. I was charged again for LAST YEARS NHL center ice. Called and spoke to an nice guy named Jeff who credited it off. He told me that somehow when I sent back my 922 it triggered the old charge. I don't really understand how but he said it occasionally happens.

 

[eddwall]

New customer to Dish...started 3/15...2H/4J system. I have had problems with my bill every month. I like the system it is working good, but the customer service is horrible. I was with Direc TV for 12 years, probably called them 12-15 times in twelve years. I have called Dish about 25-30 times in 4 months. I setup a couple of referrals, and had 4 other relatives setup to get a Hopper system, but have held off due to the billing problems.

 

[jcoppola]

I did not want this to be a bitch thread as I have had no problems with billing in many years until this upgrade. I just wanted to let members know that I was told my situation occurs sometimes and many people have recently upgraded and turned in old boxes.

 

[oldengineer]

I had a $50.00 charge for a non-returned Smart Card after upgrading. The CSR noted immediately that it was an upgrade and that the installer was responsible for removal of all old equipment and removed the charge.