iDirect 3100 V-Sat - Weird TX - NET LED display

[AlanRT]

We had an iDirect 3100 modem/3 watt V-Sat system up and running for two days with no problems. Now lost service and the TX and NET LEDs are alternatively blinking and system will not connect:

TX - Green, 1 second on
then
NET - Orange, 3 seconds on

Have not seen this combination before. Other display lights normal.

Is there an extended troubleshooting guide to 3100 LED codes, or can anyone shed light on this issue?

 

[neverenderday]

Know this is an old post. Do you have the iSite software and have you contacted the NOC over this issue? NOC will be able to guide you through this, more than likely, to pinpoint what is causing the issue. I'm assuming you have a solid green light on your RX side? Is this a fixed site or mobile site?

 

[AlanRT]

Thanks.

Fixed dish. Have iSite. Other display lights normel (inc. RX green)

The service provider pushed down a change that fixed the issue (something they had misconfigured in the first place).