I think we will have to get used to the server/client model. Especially if 5g takes off. Then I think all you will need is the latest AT&T 5g Gateway, cloud DVR, APP or client boxes. Or if they don't go with 5g and the cloud DVR and they decide to combine AT&T's Gateway with the HS-17 into one unit. I used to think that having everything in one unit would be bad because if that went down you would be screwed. However if AT&T did decide to go all 5g then everything would go through one 5g Gateway anyway.
I work in retentions for DirecTV.. ask me anything you want to know
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Yes, that 25$ credit runs independently of any other rebates or promotions you get.
You can get a winback offer if you were under contract after the point of disconnection, yes. Just as an advisement to everyone who is reading this thread, though.. offers are going to vary from account to account, so don't expect the same results across the board.
I'm sure there's some kind of algorithm the system uses to determine eligibility, but I honestly have yet to figure out the common factor in accounts that are eligible for the free NFL Sunday Ticket and HBO and the like. I think the market you're in has a lot to do with it, but that's several levels above my paygrade.
What's the trick to get a rep in the US when you call in? Since the AT&T merger the out of county call centers are the pits.
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That's because they are still on a limited rollout in test markets. I wouldn't expect to see anything until summertime when they are nationally rolled out..
Well, I got retained. I called in because of a billing issue. Then asked about my contract. He said he would have to transfer me to loyalty. She said I was still in a contract until 8/2017 but this would reset it.
$50 off per month for 12 months for a 12 month contract renewal.
$50 off per month for 12 months for a 12 month contract renewal.
If already a customer and I want to resign up as a new customer what is it based off of, address, name, credit card, or what?
What we've done on the new customer deals is simply use my name, social etc for one account. Deal expires, use wife's maiden name and social to sign up. Never had an issue and have done it multiple times over the last 10 years. Maybe something has changed in 2 years but it has worked well for us.
Obviously we use separate emails and phone numbers etc
Obviously we use separate emails and phone numbers etc
I do have a question on discounts.
From what I gather, please correct me if I am wrong.
1. If you have a low discount for something, let us say $5 for 12 months, that one discount can severely limit your discount options for that 12 months should you seek something in the future. Regardless of the dollar amount. IS that true? Lets say I call in with 2 months left on a year of $5 off per month. The options open to the rep are significantly less than if I had no discount. Regardless that the discount is virtually nothing compared to say the $35 a month you routinely see. Had a retention rep tell me that the other day and told me to call back after the discount expired.
2. Assuming 1 is true, how about other freebies like the HBO free for AT&T subs. Will this freebie further limit the $$ available or is that from a separate pool.
From what I gather, please correct me if I am wrong.
1. If you have a low discount for something, let us say $5 for 12 months, that one discount can severely limit your discount options for that 12 months should you seek something in the future. Regardless of the dollar amount. IS that true? Lets say I call in with 2 months left on a year of $5 off per month. The options open to the rep are significantly less than if I had no discount. Regardless that the discount is virtually nothing compared to say the $35 a month you routinely see. Had a retention rep tell me that the other day and told me to call back after the discount expired.
2. Assuming 1 is true, how about other freebies like the HBO free for AT&T subs. Will this freebie further limit the $$ available or is that from a separate pool.
Q.
Is HBO free for Att cell subs on Directv or DtvN ?
I thought that was only for DTVN ...
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From now on I'll be recording my phone calls with retentions.
Be careful about Maiden names, and all that.... I've seen instances where accounts were caught, canceled, and then charged the ECF anyway.
1. Yes, it can. Do not take a 5/12 even if that's what the agent says they have to offer you, because it can screw you out of better deals later on.
2. Different pool, but there's a limit to things like that, as well.
Nice, that's even better than mine, I got 40 off for 12 months and 12 months contract, but I have several other discounts on my account for premium channels.
If you tell them you're going with DIRECTV Now streaming when you cancel DIRECTV satellite service, does that stop them from trying to keep you on or get you back as a satellite customer? I moved to a new house in April which has AT&T Fiber gigabit. I called to cancel on a Sunday right after we moved. Didn't get transferred around to different people or anything. The system sent me to a rep, and I stayed with that one rep. I told the rep that I had moved and wanted to cancel. He started with the "you know, we move you for free!" thing. I told him no thanks, I wanted to cancel, and that my new house had AT&T gigabit fiber and I was going to go with DIRECTV Now for TV instead. He made no further attempts to keep me on, and I haven't received any calls, emails, or anything in the mail trying to get me back. I think it was actually one of the easiest times I've ever had cancelling anything.
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