Called last night and subbed to the new HD pack at 29.99 plus tax, no locals. (I get locals OTA.) I am/was a current subscriber to the old, greatly reduced, HD pack at $9.99 monthly. Bought a 211 and replaced the 811 so that i could make the switch. Call went well, until:
"You need a new dish in order to get the new HD package".
No ,I don't need a new dish. I'm getting all of the sats now. Have been for several years with the 811.
"Well, computer says you have to have a new dish to get the 129 satellite".
Don't need or want a new dish. All ok as is. Had been receiving Voom on 129 until they went MPEG4.
"Well, computer says you have to have a Dish 1000 and won't let me enter your order without it".
I have a Dish 1000. Have had it. Been using it.
"I'll have to talk to someone in support. Please hold."
(Now we hold for 30 minutes)
"Good evening. How can I help you?" (Oh no. Not a support person. Another CSR)
Start all over again.
Losing my patience. Explained that all I want is the activation and the new sub.
"Sir, what pack is that? I don't see it. And, you must have basic service to get HD"
I lose it. Explain everything again including the new HD only package.
"Sir, you need a new antenna. I see now that a serviceman will be installing your new dish on .......".
Don't want. Don't need. No one home for that anyway.
"Sir, the computer won't let me enter it without a new dish."
The discussion continued. Let me talk to someone else.
"Sir, you will get the same answer."
Let me talk to a supervisor.
"Good evening, sir. Walter here. How can I help you?"
Calmly explain what I want, again.
"No problem. Fix you right up."
I'm watching HD.
Took about 1 hour. Totally un-necessary.
Joe