I Need a Registration Code - TT has been unresponsive

[tifosiv122]

My Siruis Radio that TT sent me was bad, I sent it back to them, and a month later got a new one. The problem is my old reg code will not work on the new unit. I have e-mailed tech support, called their corp. #, yet its been a week and still no reply. The unit didn't work for a week, it took a month to send me a new one, and now I am out another week. That's 1 and a half months of serive I am paying for, for nothing.

My Order Number is 561119.

I still have an open ticket, Problem ID: 23881

This must be resolved ASAP or I am calling my CC and asking for a chargeback, this is beyond rediculous.

Erik

 

[dserianni]

Hi Erik,

Your key needs to be reset to match your new radio.

We do not reset the keys until you have recieved your new radio for security reasons.

I have not seen a ticket from you saying that you have the new radio. Did you update your ticket or just send an e-mail?

Responses are typically dealt with from the ticket system and not direct e-mail for validation purposes.

I will reset your key later today and contact you via your original ticket with the new key.

I apologize for the delay in getting you back up and running.


Derek

 

[tifosiv122]

Derek,

Thank you for replying. I actually updated the site and e-mailed:

[3/4/2006 2:57:42 PM - tifosiv122@hotmail.com]
I got it today and it works fine but I cant register it, it says my registration code is activated on another unit. Can you provide me with a working code?

Thank you,
Erik

That is on the support request: Problem ID: 23881

As you can see I posted it 6 days ago with no response.

Erik

 

[dserianni]

I am not sure why you haven't been replied to.

I will personally take care of this when I am back in the office later today.

Responses typically take no longer than 24 hours, I will investigate this fully.

Derek

 

[tifosiv122]

I am not sure why you haven't been replied to.

I will personally take care of this when I am back in the office later today.

Responses typically take no longer than 24 hours, I will investigate this fully.

Derek

Thank you. All that I ask is my reg #, nothing unreasonable.

Erik

 

[sgiddens]

Same thing happened to me, contacted TT and never heard back, had to re-purchase it all over again.

When I complained about it on here they deleted my post.

 

[tifosiv122]

Same thing happened to me, contacted TT and never heard back, had to re-purchase it all over again.

When I complained about it on here they deleted my post.

Did you purchase your radio from TT or just the software?

Anyway, I got my reg code, now I just need to get the software updated. It all worked out in the end and it seems to just be an oversight.

Thanks,
Erik

 

[dkieffer]

We work very hard to respond to every single support ticket that we get in a timely manner. If we did not, my apologies.

If it is the case that a user followed the instructions to submit a support ticket and did not get a response and therefore needed to repurchase the product to get a reg code, then I will arrange for a refund immediately.

Please PM or e-mail me (dkieffer at timetraxtech.com). Make sure to include your support ticket number as well as both of your order numbers and the e-mail address you used when you made your purchases.

I will post a followup in the next couple of days after I get the information to inform everyone about the outcome.

David K.
Time Trax