I need a little help dealing with Equipment/CSR issues
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for anyone who wants the letter
ShadowCVL's Blog about Games, Life, and Alcohol: My Letter to Directv
ShadowCVL's Blog about Games, Life, and Alcohol: My Letter to Directv
so the corporate office of Directv called me. He glossed over 90% of my email but he did understand my frustration. So tomorrow a tech will be out with a new HR34, and a SWIM LNB and Switch.
Optimistic.
I will respond when I know for sure... But I shouldn't have had to email the corporate office to get things taken care of.
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You're right, it shouldn't come to that. Unfortunately it does more often than it should.
When I was looking at coming back to D*, and had a handful of mail and email from them wanting me to come back, I called and got a real runaround from the CSR. Started with a deal, then it became no deal and it took about an hour on the phone for that all to happen. So I tried another CSR, same thing. I had decided to say to hell with it, but after a day or two I became irritated because of the runaround.
So I emailed that same address to express my irritation. Ended up getting a call that afternoon and offering me exactly what I wanted for no upfront cash and I took the deal. Part of it was wanting only HR24s since my previous experience with other HRs wasn't so good. Her office sent them direct to me, then I called and told them they were in my house, so then they scheduled the install. All in all, a very pleasant experience after the initial frustration.
That office is very good at getting things done!
When I was looking at coming back to D*, and had a handful of mail and email from them wanting me to come back, I called and got a real runaround from the CSR. Started with a deal, then it became no deal and it took about an hour on the phone for that all to happen. So I tried another CSR, same thing. I had decided to say to hell with it, but after a day or two I became irritated because of the runaround.
So I emailed that same address to express my irritation. Ended up getting a call that afternoon and offering me exactly what I wanted for no upfront cash and I took the deal. Part of it was wanting only HR24s since my previous experience with other HRs wasn't so good. Her office sent them direct to me, then I called and told them they were in my house, so then they scheduled the install. All in all, a very pleasant experience after the initial frustration.
That office is very good at getting things done!
well it seems like my saga has come to a close.
Installer called sat morning to clarify the work order, apparently they stuck 2 6x8s on the work order instead of a SWM 16. no big deal, he got it corrected and was at my house by 8:30
He looked at the dish and told me he had to change all the connectors... apparently they arent allowed to use the expensive compression ends and instead use the cheap ones. I asked him why, he told me that if they QC it he will fail because they arent Directs standard. He said he could write on the work order that I refuse to let them swap and there wont be an issue. so I was glad to, and he was glad I did.
So we go to the garage where he said he will stick the SWM16 (same place my old 6x8 was sitting, and where my 5x8 was when I installed it a millenia ago) so he set about installing it and connected a single 1x8 splitter to it... I asked why and he said my standard def receiver could hang off the legacy port. That is fine by me but whats the point of the 16 at that point? regardless he connects it all up, power plug in the garage to the dedicated power port (oh also that SWM16 runs at about 130 degrees, so its sitting on a fire brick) then we go inside where he installs the HR34, we get everything converted over to swim and get that receiver activated. after rebooting itself 3 times everything works. Those 3 times were software updates.
And im still running without DECA... The tech didnt believe me that MRV didnt require deca... it wasnt until everything was up and running I showed him it worked just fine. his response "Huh that runs faster than on deca" found that amusing.
I asked him to leave a 1x4 SWM splitter and he did without issue. I moved the HR34 over to the 1x4 and hung it off the second SWM output on the switch. Then I moved the SD receiver over to a SWM port. I did that just so when I get the Kiddo a DVR or HDTV I dont have to mess around at the switch, itll just be plug and play.
SO all told at the end of the day everything is done and working.
Have had a few weird quirks with the 34, but I expected it.
Installer called sat morning to clarify the work order, apparently they stuck 2 6x8s on the work order instead of a SWM 16. no big deal, he got it corrected and was at my house by 8:30
He looked at the dish and told me he had to change all the connectors... apparently they arent allowed to use the expensive compression ends and instead use the cheap ones. I asked him why, he told me that if they QC it he will fail because they arent Directs standard. He said he could write on the work order that I refuse to let them swap and there wont be an issue. so I was glad to, and he was glad I did.
So we go to the garage where he said he will stick the SWM16 (same place my old 6x8 was sitting, and where my 5x8 was when I installed it a millenia ago) so he set about installing it and connected a single 1x8 splitter to it... I asked why and he said my standard def receiver could hang off the legacy port. That is fine by me but whats the point of the 16 at that point? regardless he connects it all up, power plug in the garage to the dedicated power port (oh also that SWM16 runs at about 130 degrees, so its sitting on a fire brick) then we go inside where he installs the HR34, we get everything converted over to swim and get that receiver activated. after rebooting itself 3 times everything works. Those 3 times were software updates.
And im still running without DECA... The tech didnt believe me that MRV didnt require deca... it wasnt until everything was up and running I showed him it worked just fine. his response "Huh that runs faster than on deca" found that amusing.
I asked him to leave a 1x4 SWM splitter and he did without issue. I moved the HR34 over to the 1x4 and hung it off the second SWM output on the switch. Then I moved the SD receiver over to a SWM port. I did that just so when I get the Kiddo a DVR or HDTV I dont have to mess around at the switch, itll just be plug and play.
SO all told at the end of the day everything is done and working.
Have had a few weird quirks with the 34, but I expected it.
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