I talked to the CEO Esculations dept about this . . .
Most of the time the CSR does not want to enter the code or they do not know how (training issues)
==or==
the local installer/ retailer will use there own code to get a different bring the customer in bonus.
== or==
the code is showing up on the computer screen as expired for some reason and the CSR just overides it causing you to loose the referal.
The new Club dish promo starting next year will fix all this, till then, its hard to impossible to get the $5 credit.
Good luck.
Most of the time the CSR does not want to enter the code or they do not know how (training issues)
==or==
the local installer/ retailer will use there own code to get a different bring the customer in bonus.
== or==
the code is showing up on the computer screen as expired for some reason and the CSR just overides it causing you to loose the referal.
The new Club dish promo starting next year will fix all this, till then, its hard to impossible to get the $5 credit.
Good luck.