3 months in a row now I had to call and have my bill straightened out. This month they added Dish Home Protection plan partial and full months. I never had this plan. Never. Also, just yesterday I called to upgrade my 811 to a 211 for $49 they asked for a credit card (check card) and took the payment from my Checking card account. Today a $49 equipment handling fee is added to my bill.
So I call tech support (so I can speak to an English speaking opperator) the woman I spoke to first says the bills were made yesterday morning and they didn't have a chance to remove the bill for $49. I told her we didn't order until 6 pm yesterday so it shouldn't have been on there in the morning. She said exactly. WTF!!! Exactly what? She said since you ordered it after the bill was made and paid for it after the bill was made, they couldn't take it off. I asked her how it got there in the first place she said "you ordered it" ..... I said "after the bill was made, so unless you could see into the future there isn't a reason for it to be there". She said um a couple times and asked me to hold.
She came back and said not to worry about the $49 it will be taken off. Ok, now we are getting somewhere. I then ask her about the protection plan Her reply " I don't see that anywhere on your bill". I ask her the read off all my charges and Four charges in she says Home Protection Plan. I politely tell her I never order it, I didn't have it last month, Why is it there? She tells me She doesn't know she will have it removed.
I then ask her to tell me the total of my bill. She asks me to hold she needs to figure it out. She comes back and tells me $94.95 before tax $113.45 after Tax. Again WTF!!! That is like 19% tax she says yes you live in PA.
At this point I have had enough I ask to be taken off of credit card autopay. Just send me a bill with all my charges I will fight it before I pay it.
So I call tech support (so I can speak to an English speaking opperator) the woman I spoke to first says the bills were made yesterday morning and they didn't have a chance to remove the bill for $49. I told her we didn't order until 6 pm yesterday so it shouldn't have been on there in the morning. She said exactly. WTF!!! Exactly what? She said since you ordered it after the bill was made and paid for it after the bill was made, they couldn't take it off. I asked her how it got there in the first place she said "you ordered it" ..... I said "after the bill was made, so unless you could see into the future there isn't a reason for it to be there". She said um a couple times and asked me to hold.
She came back and said not to worry about the $49 it will be taken off. Ok, now we are getting somewhere. I then ask her about the protection plan Her reply " I don't see that anywhere on your bill". I ask her the read off all my charges and Four charges in she says Home Protection Plan. I politely tell her I never order it, I didn't have it last month, Why is it there? She tells me She doesn't know she will have it removed.
I then ask her to tell me the total of my bill. She asks me to hold she needs to figure it out. She comes back and tells me $94.95 before tax $113.45 after Tax. Again WTF!!! That is like 19% tax she says yes you live in PA.
At this point I have had enough I ask to be taken off of credit card autopay. Just send me a bill with all my charges I will fight it before I pay it.
