I can't change programming options at DirecTV.com

[PaulieORF]

When I click on "change programming" while logged into my account on DirecTV.com, I get the following message in red text, "Sorry, but there was a system error. Please try again or call Customer Service at 1-800-531-5000."

Does anyone know why I'm getting this? Note: I am a returning subscriber who re-opened my account. Has this happened to anyone else before? How can I get this function to work properly again? Thanks.

 

[Jhon69]

Might be a problem with the website or they might want to talk to you.Is there any reason you can't call them?.

 

[PaulieORF]

Might be a problem with the website or they might want to talk to you.Is there any reason you can't call them?.

No reason, I just always liked being able to just click what I want Instead of calling. Do you think a CSR would be able to figure out why I can't make programming changes online and fix it?

 

[Jhon69]

Don't know but if I wanted to change programming and couldn't do it online I'd just call them.