HWS EHD screens 855 & 015 reboots

navychop

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I have had worsening EHD issues, but expected the next s/w update to correct them. I had expected the last s/w update to fix them, as I had expected the one before that, as well. But instead, it just got worse. By now I had lost the ability to transfer anything to an EHD on my LR HWS. Ever. So I gave up trying and just decided to wait for the next s/w release.

But today a little birdie got me to try again. I tried to pass a single program to an almost empty self powered EHD, and it worked. Then I sent it back to the Hopper, and that worked. Then I picked 6 movies to go to a (unpowered) GoFlex. All EHDs are plugged into the same powered hub, so that eliminates the “unpowered” issue. I got error 855 "An error occurred transferring to your external..." I found out later that 4 of the 6 movies I tried to transfer to the GoFlex made it, before I got the 855. EHD is 72% full.

When I cleared the 855 error box, the HWS no longer saw that EHD. So I disconnected that EHD and reconnected it. As soon as I clicked OK that the USB device was connected, the HWS rebooted. Not the first time this has happened to me, but it doesn't seem to happen to me as often as others.

As an experiment, I tried to transfer a single movie to the GoFlex. Fail, 855. I then disconnected the GoFlex and connected a 1 TB Buffalo that was previously used as a backup device for a server. I said yes to reformat. 2 mins later, I got a message saying I had disconnected the EHD. Well, I don't recall formatting ending like that. So I tried to transfer a program to the Buffalo. Got 855. Decided to disconnect and reconnect the Buffalo to see if it would reformat. HWS didn't like that and rebooted.

It gets worse.

The reboot brought me to a 015 screen, “Acquiring satellite signals” or some such. It stayed stuck on 61.5, transponder 15, signal code blank, 5 of 5. I hit close, screen says “Acquiring Sat sig, pls wait.” Doesn't go away after say, 10 mins. Disconnected the Buffalo and did a Red Button Reboot. Rebooted fine. Reconnected Buffalo. Screen froze and then after a minute, the HWS rebooted. Again. I got the "connected a USB device" box and cleared it, only to find the accursed 015 box, and again, it wasn’t going away. Sweat pumps are shifting to fast.

So I unplugged the HWS to start the fun all over. Upon restarting, got the good ole’ eternal 015 again. I disconnected the Buffalo and put it on my MBR HWS via another powered hub and it accepted a transfer without trying to reformat first. Took almost an hour, but it turned out the movie I picked was over 3 hours long.

I disconnected all EHDs on the LR HWS and powered down the hub and EHDs. RBR. Everything seemed to be working. Always one to tempt fate/take foolish chances, I plugged the Buffalo into the powered hub on the LR HWS and powered it all up. What the heck, I figured putting a title on it from the MBR HWS may have corrected some problem. Well, the LR HWS accepted the EHD without a reboot, so I started transferring a few movies onto the Buffalo. Well, 5 movies transferred, then I got the 855. At least it didn’t reboot. But then, I haven’t tried to disconnect that EHD, either. And am “disinclined” (afraid) to.


Hmmm- Now what? Could it be bad news about the LR HWS itself, since the MBR HWS had no problems, although the MBR HWS wasn’t stressed as much? Try to transfer everything from the LR HWS to an EHD it likes before it bites the dust? Wait for s/w update? I need to go look at the diagnostics.

BTW, both HWS are on open shelves and connected to super duper APC line conditioner/UPS J15 style units.

Any thoughts?
 
I ra'd a hws yesterday for a lady with random reboots, sometimes no guide or dvr list, no response from remote unless power cycled. Many random issues, 1 time it works flawless & the next time she's ready to toss it out the window.

Really not 100% convinced anything was wrong with hopper, could be part of a software issue. The only thing a person can really do is ra these things back to dish. Many of the hopper systems I've installed can't even make it a full year without someone calling about some sort of issue. For the money dish gets these things should be rock solid.
 
I ra'd a hws yesterday for a lady with random reboots, sometimes no guide or dvr list, no response from remote unless power cycled. Many random issues, 1 time it works flawless & the next time she's ready to toss it out the window.

Really not 100% convinced anything was wrong with hopper, could be part of a software issue. The only thing a person can really do is ra these things back to dish. Many of the hopper systems I've installed can't even make it a full year without someone calling about some sort of issue. For the money dish gets these things should be rock solid.

Further reiterates my hesitation to upgrade to the Hopper.
 
Since the GoFlex and Buffalo are unpowered (actually, powered thru the USB port), I thought that unadvisable. I am trying to scrounge up a spare drive to slip in a powered dock and see if the problem continues. Maybe tomorrow.
 
I mean, they have been working, but they are not supported devices because they don't meet the specs. If a powered drive works fine, then my gut would say it is the drive itself if maybe the hub?

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Yep. That's the idea. Can also swap around hubs - I have 3.

Quickest to see if the powered dock has any problems. That would point to swapping hubs.


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BTW I did not test the self powered EHD with multiple transfers. It goes thru the powered hub too.


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What brand is the hub? I have experienced problems with Dlink having short lives.
i have enough problems with powered drives. I try to stay in spec and I still have random problems.
 
I've got an old 250gb Seagate and this thing is bullet proof. I've had it since my 722 which was prior to my 922. I've dropped this thing at least 10x and it's still kept on trucking with no issues.

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Don't most of the EHD problems seem to be HWS related? My original Hoppers have been rock solid with EHDs since my original installation when the Hoppers first appeared.
 
Don't most of the EHD problems seem to be HWS related? My original Hoppers have been rock solid with EHDs since my original installation when the Hoppers first appeared.
Not mine. My EHDs on my original Hopper worked great until a few months ago. Now, they're not even recognized. Neither is another EHD not previously used. USB ports seem OK due to the fact that OTA adapter and Sling adapter work fine....
 
I took an SATA self powered dock and a brand new 1TB and connected it to the LR HWS via the powered USB hub (plugable USB2-HUB10S). I then transferred 6 movies to the EHD. Failed. 3 transferred. So I selected those 3 on the EHD to transfer back to the HWS. Worked. Both operations took about a half hour. I then disconnected the dock from the hub and plugged it into the front HWS USB port and selected the same 6 movies to transfer to the EHD. When the estimated time remaining settled, it was guessing about 30 minutes. That operation is almost over.

Meanwhile, I transferred 6 movies from the MBR HWS to the Buffalo via the powered 4 port Belkin USB hub. They transferred just fine. Odd that an old Belkin F5U021 might be outperforming a newer plugable model.

So either the LR USB hub is bad, or the LR HWS is bad, or there is some configuration/hardware difference between the two HWS that a software fix MIGHT correct. If the current LR transfer goes well, then I’d have to say the LR hub is “underperforming.” If not, it’s the LR HWS.

Belkin hub.JPGplugable hub.JPG
 
855 screen.JPG

Transfer failed. 855 error screen. It's not the hub. 3 of the 6 transferred.

3 transfer.JPG

Now to check to see if any of the other 3 movies are corrupted.

FWIW, I also have a plugable 7 port USB 3 hub, USB3-HUB7-81X, that I use on my PC. I am quite happy with it.

plugable 7.JPG
 
Please pass the crow, I'll have another helping.

Three of the movies were corrupted, hence the failure to transfer.

Now, as to WHY they were corrupted...????


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UPS AND HOPPER

Interesting article on the future of pay TV

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