She was the supervisor. I was transferred to her from my original CSR. The original CSR may have just passed me to a coworker but I was under the impression that she was 2nd level of support.
She was the supervisor. I was transferred to her from my original CSR. The original CSR may have just passed me to a coworker but I was under the impression that she was 2nd level of support.
raoul5788 said:You should have asked to speak to her supervisor.
I had no problem getting the HR34 online. I even saw it laying in my driveway before the installer figured out he couldn't get 103 in the location he chose for my pole mount install.![]()
Couldn't get 103 ?
Got 99 and 101 but no 103 ?
Pretty tight window he tried putting it in if thats the case, hope he moved it for you.
Very unusual to not be able to get all three.
Yep....I got the same thing. I already had the unit ordered and I called back for them to correct something else on the order and the 2nd level CSR told me that the HR34 would not work on my Panasonic televisions. I had a pretty big spat with Samsung that stretched out over 9 months and it resulted in them paying me for a spontaneously cracking plasma screen. Because of this I will never buy anything with the letter S on it again. I knew the CSR was mistaken and this could not be true but I was so mad after she insisted I had to have a Samsung I canceled my order. She even tried to talk me into buying a Samsung so that I could keepp the receiver and the install would continue.
I've replied to more posts on this issue in the last week then I have on everything combined in the last 2 years.
Update to this thread. I just tried to order the HR34. The CSR didn't know what it was so I said the HMC and guess what. "Do you have all Samsung TVs?". I thought this issue solved, but no. Here we are nearly a month later and they are still asking if all your TVs are Samsung LED. And get this, she didn't know what RVU was either. WAKE UP DIRECTV, YOUR CSRs NEED TRAINING!!!