She was the supervisor. I was transferred to her from my original CSR. The original CSR may have just passed me to a coworker but I was under the impression that she was 2nd level of support.
HR34 only works with Samsung TVs???
- Thread starter bjrubenstein
- Start date
- Latest activity Latest activity:
- Replies 35
- Views 7K
- Status
I heard back from Directv already. The Samsung models 6000, 6400, and 6420 are now rvu compliant. There are other manufacturers in the works, but none is compliant so far. There is a normal dvr charge of $7/month for the HR34. If you use an H25 for a remote television or use the rvu compliant television, there is a $6/month charge. He said the csrs should know that you don't need a Samsung if you are using an H25 on the remote television, but he said he would make sure they all get the correct information.
One thing I will never ever do is say I own a Samsung. They took me through the ringer and I would never say that I own one, even for my gain. Samsung told me that I physically impacted my television and they would not repair it although it cracked right in front of my face while I was watching it. After a 9 month ordeal and pending court precedings they relented and finally paid me for the defective television. I gave away anything with Samsung on it and will never buy one of their products.
I was a proud owner until I had my problems. No one comes close to them style and feature wise but once bitten twice shy. I buy a lot of electronics and I was about to buy a 64d8000 until I had my problems.
i ended up buying a Panasonic and then replaced the cracked television with another Panny. Off topic long enough.
I plan on waiting for CES before I get pay T.V. again. I would like to see the HR34 out in the wild before I make a decision.
i ended up buying a Panasonic and then replaced the cracked television with another Panny. Off topic long enough.
I plan on waiting for CES before I get pay T.V. again. I would like to see the HR34 out in the wild before I make a decision.
I had no problem getting the HR34 online. I even saw it laying in my driveway before the installer figured out he couldn't get 103 in the location he chose for my pole mount install.
I had no problem getting the HR34 online. I even saw it laying in my driveway before the installer figured out he couldn't get 103 in the location he chose for my pole mount install.
Couldn't get 103 ?
Got 99 and 101 but no 103 ?
Pretty tight window he tried putting it in if thats the case, hope he moved it for you.
Very unusual to not be able to get all three.
Yeah he was stumped. He changed the lnbs and even left for a few hours to get different reflectors because he thought the batch he had was warped. I still say one of those 100ft tall pines was in the way... He gave up and left the pole in the ground after trying to rip it out. I called to get my money back and D insisted they send another installer out on Wednesday. So I took the time to move the pole to a different spot and bury a new run of cable to the house. He didn't want to move the pole because there was already cable buried to that spot from an ancient D setup that was there from the previous owner.
Yony, Panayonic, Tochiba etc. sounds fun without S letter.
HR34 will work on a any hdtv just like the other h2x models. The RVU client works only samsung tv, I believe someone said 6000 series. A broadband DECA will be required and will occupy one of the 5 tuners. That's all I know for now. Oh yeah, it is heavy.
Update to this thread. I just tried to order the HR34. The CSR didn't know what it was so I said the HMC and guess what. "Do you have all Samsung TVs?". I thought this issue solved, but no. Here we are nearly a month later and they are still asking if all your TVs are Samsung LED. And get this, she didn't know what RVU was either. WAKE UP DIRECTV, YOUR CSRs NEED TRAINING!!!
- Status
