HR23-700

[piercy67]

my HR23-700 keeps freezing up. Anyone have any ideas why?

 

[raoul5788]

It could be several reasons. Have you tried a hard reboot?

 

[piercy67]

yea did twice with no prevail

 

[SA Holly Springs GA]

my HR23-700 keeps freezing up. Anyone have any ideas why?

While watching live tv or scrolling through guide/menu? Or both

 

[piercy67]

both more when in guide or menu.

 

[SA Holly Springs GA]

both more when in guide or menu.

How's your signal strengths? Menu-Settings-Sat-signal-view

101 should be high 90's
99 103 should be mid low 90's

Have you tried forcing a download?

Red button reset- once it says "hello" - hit 02468

 

[piercy67]

101 at 99
99 and 103 96
forced download still nothing

 

[OSD771]

How full is your DVR? Try turning off Native mode, and Scrolling effects. Both should be in Settingsand Help, Settings, Display- then Video and Preferences.
Run a Diagnostic, see if you get codes 25 or similar.

 

[piercy67]

will try and let ya know

 

[OSD771]

If nothing improves the frequency of the freezing, call in and tell them your DVR is freezing constantly, they'll send you out a replacement.

It could be possible that these are the beginning signs of a fatal error, and I wouldn't be surprised if in a week or so you boot it up and it says "a fatal error has occurred call cust service to report diagnostic code 24, 25, or 14.
All of which require a replacement. Essentially it's a storage failure that affects the whole operation of the receiver.

 

[piercy67]

yea did what u said still doing it?

 

[SA Holly Springs GA]

If all the steps taken with no success then I would agree with the 2nd part of OSD's last response.

 

[OSD771]

Yeah call in, and tell them either it's frozen constantly, or that it's resetting itself constantly and they will replace it.

They will make you go through the troubleshooting steps, unless you describe in detail what you've tried.

 

[raoul5788]

Even if you tell the csr that you have done x, they will make you do x again. That's my experience anyway.

 

[Hutch1814]

Or if you strictly refuse they'll bypass everything and send a tech out or drop ship a box

 

[OSD771]

Sometimes they will make you do it again, but of you sound like you know what you are doing and use big words they will usually believe you

If you refuse troubleshooting, we would prob send a tech out and you will pay 49.95 for that.