How to increase your odds of getting HR24 or H24 receivers for your new install.

[wolfdaddy]

When I ordered online last week, I requested 2 HR24s & 1 H24 under 'notes to installer'. Install was scheduled for today 8AM -12 Noon.
Installer called 7:30AM today to tell me that the warehouse did not have the HR24/H24s so someone from his company will call to reschedule.
8:15 AM - a gentleman at Mastec called me to say the same thing and rescheduled for Wednesday 7/21/10 (8AM-12Noon). He confirmed that my work order has 2 HR24s and a H24 listed and so that is what I will get.
I am disappointed but OK to wait as long as I will get the HR24s.
So, looks like 'notes to the installer' works. Thanks to Jason for the tips.
I can confirm this after the install, hopefully, next Wednesday.

 

[swzine]

lmao.....bbb and ftc.....for what?? what policy was violated?

BTW. Spending 45 seconds filling out a BBB form resulted in the replacement of both units. Since a month has passed it'll result in an extra month on my contract but I can live with that. I think with the equipment I was expecting I'll actually be a generally satisfied customer of theirs for the next 2 years. The lag on the HR21 is unbearable.

 

[puttersea]

I have my installation coming on Sunday morning. Thanks to reading this forum I will have the upper hand on a few things, one of them being requiring the HR24/H24 for installation. I did have the CSR put it in the request in the installation notes, but believe it or not she didn't even know what and HR24 was. After I told her what it was she assured me I would be receiving the newest and best updated technology (I feel better now).

I will still have my other service up and running when the installer comes to the door. If I don't get the 24's I will refuse installation. If I am going to pay a company to use their equipment, it is going to be the newest one that is for sure.

 

[dissident]

sounds like everyone's doing it right. Don't be polite about it. Insist on the unit you want. You're not obligated to anything until you sign that sheet after installation. I don't see the big deal about it really.