How do I get DIRT assitance?

[Boss302]

I've pm'd 2 DIRT members and neither have responded. So I called Dish directly and got someone who i could not understand so i hung up. Am I too new to get DIRT help?

 

[satjay]

Five posts I believe, they will get back with you though

 

[Boss302]

ok, thanks.......thats 2 posts

 

[whitewolf8214]

It takes time with all Dirt goes through but they will get back to you when they come on here and see these post!! Dirt is the best and beats a CSR any day and I use to call Dish and do same thing hang up if I don't understand now I just contact Dirt and they are quick usually on getting back to you and solving your problem fast!!

 

[Scherrman]

ok, thanks.......thats 2 posts

Only 3 more posts to go. I think you need to have 5 posts on here because it keeps spam out of people's inbox, at least I think that's what Scott said.

 

[Boss302]

Does that mean that my pm's did not go through because I had less than 5 posts?

 

[Boss302]

It takes time with all Dirt goes through but they will get back to you when they come on here and see these post!! Dirt is the best and beats a CSR any day and I use to call Dish and do same thing hang up if I don't understand now I just contact Dirt and they are quick usually on getting back to you and solving your problem fast!!

I've been lurking around here off and on forever, ever since the big split years and years ago. So I've read a lot of good things about the DIRT guys and that is the only reason I registered.

 

[Boss302]

Normally I can find everything I want to know just by searching around. This time I'm asking about something non-standard. So I need to actually talk to someone (hopefully someone who has English as a first language).

Thanks for the replies

So this is 5

 

[old corps]

DIRT has helped me numerous times, great to have them on here. However, wanted to tell you that you can POLITELY ask to speak with an AMERICAN CSR and they will transfer you to one. The last time I called and had difficulty understanding the CSR I told him I meant no disrespect to him personally but I was having trouble understanding him. I was immediately transferred to an American CSR that I could communicate with!

Ed

 

[Boss302]

DIRT has helped me numerous times, great to have them on here. However, wanted to tell you that you can POLITELY ask to speak with an AMERICAN CSR and they will transfer you to one. The last time I called and had difficulty understanding the CSR I told him I meant no disrespect to him personally but I was having trouble understanding him. I was immediately transferred to an American CSR that I could communicate with!

Ed

Thats good to know. I'm not rude to the csr's. I know its just their job and they are doing their best.

It would be nice to have a tiered system. The first time you call you get the best American CSR's. And if you are one of those people who constantly call dish for every little thing than you end up with the newest CSR's who can only read from the script they were given.

 

[old corps]

I hardly ever call them but I'd read somewhere online that there was a law that American companies had to offer you an American based csr if you requested one. While I seriously doubt that there is any such "law" I tried it when I could not understand the overseas agent and it worked.

Ed

 

[thomasjk]

There are 3 DIRT reps logged into the site listed in RED at the bottom of this page http://www.satelliteguys.us/forum.php. PM one of them.

 

[Rey]

What thomasjk posted above. I will post the dirt team members anyway in case you want them...



ZachS@DISH Network - SatelliteGuys - America's Satellite & Home Theater Technology Information Source!

TommyF@DISH Network - SatelliteGuys - America's Satellite & Home Theater Technology Information Source!

maryb@Dish Network - SatelliteGuys - America's Satellite & Home Theater Technology Information Source!

Ray C@DISH Network - SatelliteGuys - America's Satellite & Home Theater Technology Information Source!

ZachS@DISH Network - SatelliteGuys - America's Satellite & Home Theater Technology Information Source!

Stephenh@DISH Network - SatelliteGuys- America's Satellite & Home Theater Technology Information Source!

MattG@ DISH NETWORK - SatelliteGuys - America's Satellite & Home Theater Technology Information Source!

 

[Boss302]

thanks guys

 

[MattG@DISH]

Let me know if you need help. DIRT is special so the "5 posts to PM" doesn't apply to us. Chances are whoever you sent a PM to was off.

 

[Boss302]

ZachS replied, thanks

I didn't get the answer I wanted but that's ok, i knew I was asking for something non-standard.

 

[daklinect]

RED area?

Not entirely sure where you mean when you say IN THE RED..........

There is a listing of Online Support Staff Currently Available:..........is that where you mean?

Thanks,
Dave

 

[TheKrell]

No, that's the support staff of Satelliteguys. DIRT members should show up as online, with names in red, on the main forum page. And I haven't found a single DIRT member online in days, so I don't know what's going on there.

 

[KAB]

No, that's the support staff of Satelliteguys. DIRT members should show up as online, with names in red, on the main forum page. And I haven't found a single DIRT member online in days, so I don't know what's going on there.

Zach handled something for me on Friday. Got to remember, their lives are lived on Mountain time. And, God forbid, some of them might get the weekends off.

 

[daklinect]

DIRT

Thanks, guys..........will check again tonight, then.