I have already spent the entire afternoon on the phone with DirecTV being passed around from one person to another, having to deal with, "Oh, sorry, our department doesn't handle that sort of thing; let me transfer you." I have spent WAY too much time waiting on hold and I talked to 2 different supervisors, both of whom were total a-holes and completely unwilling to help. They both basically told me that all they could do was escalate the issue and it could be as many as 30 days before we receive our refund and that it may not even be the entire amount and that it would likely be on a Visa gift card that is mailed to us. NOT acceptable. That is why I have not gotten the AB and BBB involved as well as sent an email to the CEO of DirecTV. We will NEVER deal with these people again after this! We are staying right with Dish Network!