Hopper With Sling, Optical Audio Cutting Out

[david_jr]

It would be nice if someone from Dish/Dirt would confirm that their techs are aware of the problem and are working on a solution which will be implemented soon. It is unacceptable that this has gone on this long with no acknowledgement.

Sent from my iPhone 5 using SatelliteGuys

 

[caseynd]

Yeah, I mean they asked for the info a month ago, how does it go this long without an update?

 

[TommyF@DISH Network]

It would be nice if someone from Dish/Dirt would confirm that their techs are aware of the problem and are working on a solution which will be implemented soon. It is unacceptable that this has gone on this long with no acknowledgement.

Sent from my iPhone 5 using SatelliteGuys

Yeah, I mean they asked for the info a month ago, how does it go this long without an update?

I did forward the information that was sent to me along, and haven't heard anything since. I will see if I can get any information on this.

 

[TommyF@DISH Network]

I did follow up with our operations team and they are still working on it. We appreciate your patience with this.

 

[caseynd]

Thanks for the update!

 

[TommyF@DISH Network]

Thanks for the update!

You're welcome. I'll keep my fingers crossed they can get it taken care of soon. Keep in mind it will most likely be part of a software update rather than a hot fix.

 

[david_jr]

Thanks Tommy for that update.

Sent from my iPhone 5 using SatelliteGuys

 

[mitchflorida]

All they have to do is go back to the previous software version, it worked okay then.

 

[comfortably_numb]

All they have to do is go back to the previous software version, it worked okay then.

If it were that simple, wouldn't they have done that by now?

 

[n0qcu]

All they have to do is go back to the previous software version, it worked okay then.

And it works OK NOW for me and always has.

 

[mitchflorida]

If it were that simple, wouldn't they have done that by now?

Do you really think somebody is working to fix this?

 

[lucky86]

Yes

 

[mitchflorida]

If the Joey ever stops putting out Dolby on optical cable, I am going to deduct $20 from my bill every month.

 

[david_jr]

Yes

Thanks Lucky

Sent from my iPhone 5 using SatelliteGuys

 

[gizbug]

Run HDMI from hopper to my receiver. Over the last month, I get random drop outs of audio that last a second or less. Very annoying, especially with my recorded shows. Seeing no fix for this?

 

[comfortably_numb]

Run HDMI from hopper to my receiver. Over the last month, I get random drop outs of audio that last a second or less. Very annoying, especially with my recorded shows. Seeing no fix for this?

Sounds like a different issue. This thread refers to drop-outs over the optical audio line

 

[comfortably_numb]

If someone wanted to use a Joey for optical audio as a work-around for the Hooper dropout problem, could they use the ethernet input on the joey to provide the internet for the full system? For example, I use a hard-wired ethernet connection directly from my router to my Hopper. But if I swap locations for the Joey, my router won't be anywhere near it anymore. I noticed the Joey has an ethernet jack but I'm not sure what it's for.

 

[mitchflorida]

The Hopper has WiFi wherever you place it.

 

[comfortably_numb]

The Hopper has WiFi wherever you place it.

Correct, but I was unsure of whether the throughput would be as good (and as fast) as a Hopper hard-wired to Ethernet. After trying it, I was very pleasantly surprised to be getting FASTER download/upload speeds with the wifi-connected Hopper than with hard-wired ethernet!

 

[brandonsound]

What about ditching the HDMI out and going with component and optical audio? Is there still an issue then? Getting ready to upgrade from 922. This may be a deal killer for me as my receiver does not pull audio from HDMI, it only passes picture.