Hopper -> Supper Joey connection problem

[littlecloud319]

Every once in awhile when I turn my super joey on it won’t/can’t connect to the hopper unless I either pull the power plug and plug back in or do a reset through the diagnostics screen which is the software equivalent. I’m wondering if this could be a problem at the solo node or integrator. All entry points into the house have been sealed up with silicone and are still good as of today. So that make me figure that maybe water is entering through a connection at the node or integrator which are located outside. Can the constant freezing and thawing of our wisconsin weather cause any cracks where water could get in? I made sure all the connections were tight before winter hit us.

 

[HipKat]

Every once in awhile when I turn my super joey on it won’t/can’t connect to the hopper unless I either pull the power plug and plug back in or do a reset through the diagnostics screen which is the software equivalent. I’m wondering if this could be a problem at the solo node or integrator. All entry points into the house have been sealed up with silicone and are still good as of today. So that make me figure that maybe water is entering through a connection at the node or integrator which are located outside. Can the constant freezing and thawing of our wisconsin weather cause any cracks where water could get in? I made sure all the connections were tight before winter hit us.

I’ve seen integrators fail before. Some have the rubber grommet in the barrel connector, and some do not. I never figured that one out.

You may want to see if you can get a tech and ask him to switch you over to hybrid. IMO hybrid is way more efficient, especially on Super Joey setups

 

[rvvaquero]

I read the title and thought "gee, you mean DISH has different receivers for each meal of the day?".

 

[littlecloud319]

I read the title and thought "gee, you mean DISH has different receivers for each meal of the day?".

My keyboard alway corrects it that way. Never figured out why.

 

[littlecloud319]

I’ve seen integrators fail before. Some have the rubber grommet in the barrel connector, and some do not. I never figured that one out.

You may want to see if you can get a tech and ask him to switch you over to hybrid. IMO hybrid is way more efficient, especially on Super Joey setups

That’s actually what I thought they would do originally. When the tech said he had to run a third line for the super joey I said I saw on the diagrams it could be done with 2 on hybrid lnbs. He said it had to have 3. I guess he’s undereducated like most tech around here. I’ll give chat a try tomorrow. I plan on eventually upgrading to hopper 3 anyways. If they won’t offer it to me for less than $100 before my contract ends I’ll use it as a bargaining chip.

 

[HipKat]

That’s actually what I thought they would do originally. When the tech said he had to run a third line for the super joey I said I saw on the diagrams it could be done with 2 on hybrid lnbs. He said it had to have 3. I guess he’s undereducated like most tech around here. I’ll give chat a try tomorrow. I plan on eventually upgrading to hopper 3 anyways. If they won’t offer it to me for less than $100 before my contract ends I’ll use it as a bargaining chip.

Talk to someone in the US.

 

[pattykay]

I read the title and thought "gee, you mean DISH has different receivers for each meal of the day?".

Yes, and they are delicious!

 

[littlecloud319]

Talk to someone in the US.

That’s what I always do. I guess calling would be easier then. I’ll play csr roulette until I get someone in the us.

 

[HipKat]

That’s what I always do. I guess calling would be easier then. I’ll play csr roulette until I get someone in the us.

Just make them transfer you. They have to, if you request it