Hopper stuck on "Starting Up..." screen. Need help.

[bearcu6]

Hello,

About a week ago, I got up, turned my TV on and my Hopper was stuck on the "Starting Up..." screen. I called technical support and did several resets, unplugged and plugged it back several times, but nothing I did fixed the issue. They sent me a replacement Hopper last Friday, I authorized it, everything seemed to be working ok until I came home from work today, turned my TV on and got the same "Starting Up..." screen. Did several resets and nothing.

Has anyone here experienced this? I searched the threads for it, but couldn't find anything. Any ideas?

Thanks.

 

[lucky86]

Hello,

About a week ago, I got up, turned my TV on and my Hopper was stuck on the "Starting Up..." screen. I called technical support and did several resets, unplugged and plugged it back several times, but nothing I did fixed the issue. They sent me a replacement Hopper last Friday, I authorized it, everything seemed to be working ok until I came home from work today, turned my TV on and got the same "Starting Up..." screen. Did several resets and nothing.

Has anyone here experienced this? I searched the threads for it, but couldn't find anything. Any ideas?

Thanks.

Try bypassing your surge protector, try another outlet, get a tech out.

 

[bearcu6]

Already did the surge bypass and outlet. The funny thing is, right before I got my replacement, my older Hopper went back to working but I still replaced it. Now I have both here and none will get past the Starting up screen.

 

[lucky86]

Already did the surge bypass and outlet. The funny thing is, right before I got my replacement, my older Hopper went back to working but I still replaced it. Now I have both here and none will get past the Starting up screen.

I would get a tech out if that was occurring to me.

 

[bearcu6]

Ok. Thanks.