HOPPER 3 UPGRADES

[jgags6]

Will we be able to use Dirt if we are going to be signing up as New Customers?

 

[Hall]

Will we be able to use Dirt if we are going to be signing up as New Customers?

No, they apparently can't enter "new" orders.

A new customer will get a better deal than existing customers anyway, so need to have DIRT help. Some existing customers may be able to get a same or similar offer, mind you, but not all will. Since it's been mentioned that qualifying existing customers can get a Hopper 3 for no cost at all, new (qualified) customers will definitely be able to get the Hopper 3 for free as well.

 

[jrapps]

Sorry if this was already answered..been reading threads like crazy on the hopper 3...when they say 16 tuners does that mean with. PTAT you can really record 19 shows at a time, or are there really 13 actual tuners and with PTAT it can record 16 shows at once.

 

[Bobby]

It means that you can actually record 20 shows with an OTA Adapter...

 

[thomasjk]

There are 16 tuners. PTAT uses one. That leaves 15 for other uses. PTAT records 4 channels at one time. Add OTA and you have the ability to record 20 channels. PTAT 4, OTA 1 15 others.

 

[sundude90]

If my dish is compatible with the Hopper 3 can they just ship me the hopper 3, without having to send a tech? I rather just install myself

 

[Hall]

It requires a change from the "node" design they use. They don't send that type of hardware for self-installs, so no, they won't let you do it yourself.

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[Bobby]

and it takes a new LNB..

 

[DishSubLA]

It's for "user experience" reasons, is the impression given before. They don't want customers with a blazing fast Hopper 3 also using a dog-slow Joey 1. It just gives a bad impression.

To make sure it happens, Dish is setting up their systems to take out any chance of anyone allowing it to happen. A (new) technician gets a work order that can't include a Hopper 3 and Joey 1. That can cover new installs or upgrades.


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That's what I recall, as well. Upon a H3 install, the current Joey's in the home will be swapped out for the latest Joey's for the reasons you had stated.

 

[DishSubLA]

It's for "user experience" reasons, is the impression given before. They don't want customers with a blazing fast Hopper 3 also using a dog-slow Joey 1. It just gives a bad impression.

To make sure it happens, Dish is setting up their systems to take out any chance of anyone allowing it to happen. A (new) technician gets a work order that can't include a Hopper 3 and Joey 1. That can cover new installs or upgrades.


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BTW, FWIW, it is finally good to see Dish take the "customer experience" above the Charlie "Cheap" factor. I guess old Ergen finally saw the light, or was it continual net loss of customers that did that? In all seriousness, this new attitude of "customer experience" could not only prevent high churn, but result in net increases of subscribers.

 

[bmetelsky]

I can't wait. I'm currently with DirecTv but will be placing an order for DISH as soon as the H3 is available.

 

[Stephen Henson]

I was wondering why the super Joey isn't compatible with the hopper 3

 

[Bobby]

Because the Hopper 3 has 16 tuners and you would have no need of the extra 2 that the Super Joey has. Even the Hopper 1 and 2 aren't compatible with H3. They can not co-exist with the new LNBs required for H3.

 

[Stephen Henson]

So is there a new Joey that hooks up to it other than the 4k Joey

 

[Brussam]

Joeys don't talk to the dish so they are compatible. The dish interface for Hopper 3 is different and therefore Hopper 2000, HWS, and Super Joey are not compatible.

 

[ChadT41]

Joeys don't talk to the dish so they are compatible. The dish interface for Hopper 3 is different and therefore Hopper 2000, HWS, and Super Joey are not compatible.

Well, the interface will still be the Carbon UI. The H1 and H2 will have that too, "soon".

 

[Hall]

So is there a new Joey that hooks up to it other than the 4k Joey

No, the regular Joeys and wireless Joeys work with the Hopper 3. There is talk of Dish swapping the very first version with a more recent model simply because it's "slow" (older hardware).

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[Hall]

Well, the interface will still be the Carbon UI. The H1 and H2 will have that too, "soon".

I don't think that's the "interface" he's referring to. He means the LNB and hub that are new, and required, for the Hopper 3.

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[CoreyIllini]

Will there be a wireless 4K Joey?

 

[CoreyIllini]

Someone else in another post just said no wireless 4K Joey...