I have been with Dish for a long time, 17 or 18 years. I have seen things like this happen periodically with new receivers. That is why I will never ever be one of the first to try out a new Dish receiver, and I will never try any Beta software.
EDIT: The good news is that Dish does eventually take care of the problems!
Yes ,they do finally fix the problems....... right before or right after they discontinue the receiver and then they are on to the next newest receiver release and the cycle repeats. Been with DISH 19 years now and I've seen this happen too many times to recount all the new receivers I have gone through. But I have learned to now WAIT- before I jump on the latest newest thing that DISH releases , because most times, the receiver will have another year or so to go through before they finally debug the damn thing. I have had the hopper and the hopper with sling going back to 2012 and 2014 respectively and I have yet to see them finish the ADD LOCAL feature that has "been coming soon" now for 4 years.