Hopper 3 Available Jan. 30th

[CoreyIllini]

H3, 4K Joey, 3 Joey 2.0. Topeka KS. Replacing 2 HWS, 3 Joey1.0 and keeping my wireless Joey.

I am keeping my wireless joey as well, wonder if that is what glitch ing out the system?

 

[Joshua M]

I'm 12 on the DIRT upgrade list, got contacted pretty quick and exchanged some messages, nothing weird about my upgrade, 1 hopper 3 and 1 4k joey, not looking for any particular discounts. DIRT member hasn't responded in over 50 minutes now, kind of feel like I'm stuck to my computer, don't want to leave the house until it's complete.

While typing this he replied asking to add protection plan so that I don't have to pay the service call fee, I have had the protection plan for years....feel like maybe they are mixing messages up or something, he asked me to charge to credit card or add to bill for the 4k joey, I said add to bill and then a few messages later he asked which card to bill to?

Another 45 minutes and no response, thinking about calling in and trying. Hate to keep waiting around...

 

[gpflepsen]

The tech is not going to take your old receiver so why do you think he'd want the remote.

Wrong. Unless you own the receiver and Dish thinks you own it too.

 

[lparsons21]

The tech is not going to take your old receiver so why do you think he'd want the remote.

CSR said he would. I know what was posted earlier about that, so hopefully he won't.


Sent from my iPad Pro using Tapatalk

 

[CoreyIllini]

Another 45 minutes and no response, thinking about calling in and trying. Hate to keep waiting around...

Call specialist number. 18662182297
Very helpful, although my order griefed out

 

[Partysox]

How can you tell which dish you have?

 

[JayPSU]

Another 45 minutes and no response, thinking about calling in and trying. Hate to keep waiting around...

Same here, and I'm first on the list. But I have to imagine that if Dish is getting slammed, it will affect DIRT's ability to process things on a slammed system.

 

[jmagill]

I am third on the update list and got my first pm at 6:21 amd. Still waiting to finish the process. Luckily I can do other things while waiting.

 

[KAB]

Another 45 minutes and no response, thinking about calling in and trying. Hate to keep waiting around...

I would. Seems to be no real advantage to waiting for them.

 

[n0qcu]

I personally will never let a tech take back another of my receivers because any time they have I've been charged for not returning the receiver.

 

[Chris36]

Same with my account ghey said its a techincal glinch in the computer system I can't ordered either. I asked if I can get this upgrade for free now for the inconivence they said I should I copy my chat just to make sure yo have it as backup. Or maybe I will try the phone number this afternoon and tried 1 more time.

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[Joshua M]

Call specialist number. 18662182297
Very helpful, although my order griefed out

On hold now...

 

[CoreyIllini]

Same with my account ghey said its a techincal glinch in the computer system I can't ordered either. I asked if I can get this upgrade for free now for the inconivence they said I should I copy my chat just to make sure yo have it as backup. Or maybe I will try the phone number this afternoon and tried 1 more time.

Sent from my SM-N920T using Tapatalk

My upgrade was free anyhow, I just want to get them out and get upgraded!!

 

[CoreyIllini]

On hold now...

Tell us how it goes

 

[Joshua M]

Tell us how it goes

Wow, should have done that from the start. 7 minutes on hold, 5 minutes to process. 12 minutes from start to finish. $50 fee for the 4K joey and that's it. Scheduled for tomorrow AM. Yeah!

 

[CoreyIllini]

Wow, should have done that from the start. 7 minutes on hold, 5 minutes to process. 12 minutes from start to finish. $50 fee for the 4K joey and that's it. Scheduled for tomorrow AM. Yeah!

Great news!

 

[Hall]

Call the Account Specialist team directly at 1866-218-2297

People, please don't abuse this number for things that standard reps or DIRT can handle.

 

[Hall]

Anything going on with Dish's website ? I type in "www.dish.com" and it re-directs me to "www.mydish.com", which is just a placeholder.

 

[Joshua M]

People, please don't abuse this number for things that standard reps or DIRT can handle.

Now I feel bad, didn't know that was a special department number.

 

[rickie1977]

I have a install for my hopper 3 for Sunday 1/31/16