Hoping Someone Can Help...

[whanes1]

I have an R-10 Directv receiver w/Tivo. I went to bed and the it was working fine. The next day, it is showing me a message that says 'You have inserted the wrong access card'.

The rub is that this is the same card that has been in this receiver the entire time that I have owned it. Customer Service had me restart, take out and re-enter the card, wiggle the card, , and clean the card. None of these steps worked. I also think that they tried to zap the box remotely, but that didn't work either.

It was suggested to me that my card reader might have gone bad. So, I guess my question is: 1. Could it just be that my access card is bad? -or- 2. If my card reader is bad, how can I get that repaired?

They sent me a replacement box, but it is an R15 which I absolutely hate so far. Any help woud be appreciated.

 

[jdspencer]

What DirecTV should do is send a replacement access card (free of charge) to test the unit.

 

[Hemi 6.1]

What DirecTV should do is send a replacement access card (free of charge) to test the unit.

Thats what they should do , But will they?

 

[boba]

You should be able to have them marry the card out of the R15 to the R10. If it works it was a bad card if it dosen't work it is a bad reader call and ask for tech support.

 

[moonman]

Have you tried to clean the contacts on the card with the erasure end of a pencil? (be sure to remove any left over debris before
putting the card back.) You can also reset
the card yourself by visiting your on-line
account. https://www.directv.com/DTVAPP/login/loginMember.jsp?_requestid=170946
https://www.directv.com/DTVAPP/mydirectv/mysystem/mySystemResendAuthorization.jsp