You shall now be known as Darth Vader...........
So we started out very ugly, the install almost never happened. Installer arrived for a 5 bed room install at 3:45 pm. My window was from 12-4. He arrived within the window, but it was later than what I wanted to see, especally being that it was a 5 room install.
Installer called at 3 to say he was going to be here at 3:45 asking if I had equipment. I was like dude, I sent my old equipment back 9 months ago!
The installer made of those Oh Sh*t groans and said he would be here.
Fortunatly I had my SWM setup allready set and things were good to go, (god forbid if he had to run any wire, he would have been SOL so I saved the installers butt tonight.) It was a plug and play setup. Installer arives here, and I show him the rooms. Pulls out two hr 20-100's No HR 24's here. So he installs the HR 20's wich is an eyesore on my all black equipment to have a gray box sitting out. The only thing is that good about it, it includes the ota module. Also, The installer smells Very badley, His Body Oder was very nasty and he showed up in a blue directv work shirt, and black sweats. I could bearly stand a few feet away from him from the stench. This was very unprofessional.
He puts in all of the recivers (2 hr 20's, 2 h24's, and a d12) they go to activate recivers and bingo they cant... I also asked about the whole home dvr thing as it was listed on my order but the installer wasnt installing any decca equipment. He checks into it as they have MRV listed on my work order but no MRV in the programming, nore do they list any of the DECCA and internet kit that was suppost to be with it, all it says on my work order is MRV. The orignal CSR that placed the order didnt do it right and they had to redo the entire order.
The installer ended up putting in all the nessary decca equipment and internet sharing after talking with coustomer service.
After they spent over 1 hour on the phone rebuilding the entire work order they finally got everything up and running with the right packages as they didnt have it right the first time.
This whole home dvr thing really rocks. I was very very very surprised that I could stream 1080P over the network! Totally awsome. I can watch anything on any dvr anywhere in my house.
Its very nice to be able to turn on my RSN at any time and not worry about if the programming is going to be on in hd or not. I keep asking myself why did I ever switch to Dish? Simply put with Directv there are no worrys and that means alot. I instantly had the programming that I wanted and I didnt have to begg moan or gripe to get it. No part time programming, it was all there. From talking to the CSR's on the phone through the screwups, they made me feel like I was apart of thier family and they wanted to welcome me home. This is something that dish has never done, and what they used to do back in 1997, but that atttiude has been lost at dish! Aside from the unprofessonalism of the installer everything went as planned.
It feels good to have VOD that matters back as well as the quality of the lay out of D*. You can tell that directv pours there heart into this stuff and doesnt half @ss it like dish. They thank you for coming to thier service and the do what Dish and others isnt doing.... Putting the coustomer into coustomer service.
Some things I would like to see is the ablity to use VOD on the H24's and record them to a networked dvr. So if someone sees a vod event they want to download on a non dvr reciver, give them the option to have it download to a dvr that is networked.
Aside from the installer's crap, I'm very impresseed with Directv. The PQ from dish to direct, I say that Direct is better on most channels, but there was a couple that Dish had better pq. I'll keep looking, but I think its going to take alot from charlie to get me back to dish. He's done his damage, and in my eyes dish will always be a 3rd teir service. I dont know if dish can earn my trust, respect, and my dollar back. As of right now, there is a snowballs chance in hell. Sorry Charlie! That's fact!
