I'm staying. I don't see anything wrong with Voom. I've never had to call CS, so I can't complain about how long the wait is or bad CSRs. I think Voom should beef up CS just from reading about it here. I had Dish and can't tell the difference in PQ (HD or SD). Home Theater had a side by side comparison of all 3. And the pros at HT could not see any big difference in PQ. HT did say Voom CS was the worst of the 3. HT also said if you want HD to go with Voom hands down. For me it's the most HD bang for the buck. Voom doesn't have a HD PVR, but they will. Dish and Direct has one, but the HT pros couldn't even get one from them for the side by side. As long as Voom is around, I'll be with them.