As someone who does complain to the FCC, the FCC for the free complaints only tries to get the provider to have communications for you as this is what is actually in a FCC response to a billing issue I have with a certain provider as at the end, they want $ if you want a formal complaint which means you are the one who is paying to punish the provider and not the FCC which is atleast $540.00 + legal fees:
"The FCC’s informal complaint process provides consumers with an easy and informal way to raise issues with their providers.
The role of the FCC in the informal complaint process is to facilitate a conversation between the consumer and their provider to try to address the consumer’s issue.
In some instances, the consumer’s issue is not resolved to the consumer’s satisfaction once the informal complaint process has concluded. We regret that you were not satisfied with attempts by FCC staff to facilitate a dialogue between you and your provider to address your issue.
At this point, you might want to contact your provider directly to see if you and the provider can arrive at a resolution that is acceptable to you or pursue more formal legal options.
You also have the option to file a formal complaint with the FCC if your issue involves a violation of the Communications Act. Here is what to expect from the formal complaint process:
Formal complaint proceedings are like court proceedings.
The filing fee for filing a formal complaint is $540.00 but is subject to change.
You must comply with specific procedural rules, appear before the FCC, and file legal documents that address legal issues.
Attorneys almost always represent parties filing formal complaints, and legal fees, in addition to the $540.00 filing fee, can be substantial.
Complete information on how to file a formal complaint can be found in sections 1.720 through 1.740 of the FCC’s rules, located at 47 C.F.R. §§ 1.720 – 1.740 (see https://www.ecfr.gov/cgi-bin/text-i...eb8ea8db93bd&mc=true&node=sp47.1.1.e&rgn=div6). Please review Section 1.718 of the Commission’s rules, 47 C.F.R. § 1.718, for additional information on applicable deadlines.
For a more detailed description of the formal complaint process, see EB - Market Disputes Resolution Division"
"The FCC’s informal complaint process provides consumers with an easy and informal way to raise issues with their providers.
The role of the FCC in the informal complaint process is to facilitate a conversation between the consumer and their provider to try to address the consumer’s issue.
In some instances, the consumer’s issue is not resolved to the consumer’s satisfaction once the informal complaint process has concluded. We regret that you were not satisfied with attempts by FCC staff to facilitate a dialogue between you and your provider to address your issue.
At this point, you might want to contact your provider directly to see if you and the provider can arrive at a resolution that is acceptable to you or pursue more formal legal options.
You also have the option to file a formal complaint with the FCC if your issue involves a violation of the Communications Act. Here is what to expect from the formal complaint process:
Formal complaint proceedings are like court proceedings.
The filing fee for filing a formal complaint is $540.00 but is subject to change.
You must comply with specific procedural rules, appear before the FCC, and file legal documents that address legal issues.
Attorneys almost always represent parties filing formal complaints, and legal fees, in addition to the $540.00 filing fee, can be substantial.
Complete information on how to file a formal complaint can be found in sections 1.720 through 1.740 of the FCC’s rules, located at 47 C.F.R. §§ 1.720 – 1.740 (see https://www.ecfr.gov/cgi-bin/text-i...eb8ea8db93bd&mc=true&node=sp47.1.1.e&rgn=div6). Please review Section 1.718 of the Commission’s rules, 47 C.F.R. § 1.718, for additional information on applicable deadlines.
For a more detailed description of the formal complaint process, see EB - Market Disputes Resolution Division"