I ordered Dish thru At&t a couple of days ago, along with their Elite speed internet. I am currently with Charter(cringe). Anyway, the young lady I spoke to on the phone was very professional and took my order. I told her I had 5 tvs. I had her read my order back to me before we hung up. This was the order:
1- High def DVR
1- Std def Dvr
1- Std def receiver
plus the DSL, which has no bearing on this.
Just awhile ago, the tech shows up to install. I ask him what equipment he has with him. He says: 1- HD DVR, 1-HD receiver, 1-std receiver.
I told him that's not what I was told I was receiving. He called At&t, and got someone on the phone. I took the phone, and the @$%$^%$ on the phone could care less about my problem, he just kept saying that I could not hook up more than 4 TV's without buying the extra box. I kept telling him that the person who took my order never said anything about this, but it was obvious he did not care.
Anyhow, after talking to someone else who "said" she would have a mgr. call me, I decided to ask you guys.
I have 5 tv's that I want to receive Dish on. I want a HD dvr, and a Std. dvr. plus beinig able to watch the 5th tv. What is the best way for me to accomplish this.....and the cheapest? Can i just split off one of the boxes or what? Do I need another switch? HELP!!
Thanks in advance guys! Sorry for being so long.
Larry
Update: Mgr. just called me and said she would review the original phone call on tape. I said, please do, as it will clearly show what was ordered, and agreed to. Said she would call back Monday, Ok, but if they do not honor the order, I will be cancelling all of the above, as well as phone service. Damn, there is just no customer service these days. This could be such a simple fix in my opinion.
1- High def DVR
1- Std def Dvr
1- Std def receiver
plus the DSL, which has no bearing on this.
Just awhile ago, the tech shows up to install. I ask him what equipment he has with him. He says: 1- HD DVR, 1-HD receiver, 1-std receiver.
I told him that's not what I was told I was receiving. He called At&t, and got someone on the phone. I took the phone, and the @$%$^%$ on the phone could care less about my problem, he just kept saying that I could not hook up more than 4 TV's without buying the extra box. I kept telling him that the person who took my order never said anything about this, but it was obvious he did not care.
Anyhow, after talking to someone else who "said" she would have a mgr. call me, I decided to ask you guys.
I have 5 tv's that I want to receive Dish on. I want a HD dvr, and a Std. dvr. plus beinig able to watch the 5th tv. What is the best way for me to accomplish this.....and the cheapest? Can i just split off one of the boxes or what? Do I need another switch? HELP!!
Thanks in advance guys! Sorry for being so long.
Larry
Update: Mgr. just called me and said she would review the original phone call on tape. I said, please do, as it will clearly show what was ordered, and agreed to. Said she would call back Monday, Ok, but if they do not honor the order, I will be cancelling all of the above, as well as phone service. Damn, there is just no customer service these days. This could be such a simple fix in my opinion.
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