If it was printed on the box the customer should have gotten one free of charge. Obviously the boxes that didnt have cables in them must have been open boxes buy instead of contacting D* you went ahead and charged the customer for the cable? I would have told you to pack up your crap and get off of my property and not signed anything, then got on the horn to D* about you. The competent thing would have been for you to contact D* before charging the customer a dime. Over even more competent would be to check that everything was in the box prior to arriving at your customers address. Have you ever even talked to D* about this?
There is nothing to talk to Directv about. Directv only recently began to include HDMI cables in ALL of the H20 and HR20 boxes. The boxes that include an HDMI cable have a colored label affixed to the box that says "HDMI" printed on it. We leave the cables with the customer that come in the box. If the receiver comes with HDMI cable, the customer gets the cable. I am not going to rehash the HR10, I already said you were correct on that. In the case of the HR 10's we installed, the customers all have the HDMI cables that came with the receiver, but we rarely used the HDMI then, due to high failure rates of HDMI output, and that alot of HDTV's we came across didn't have HDMI ports.
As to HDMI cables we sold, this was only when they were not included with H10, H20 and HR20 receivers, but were needed for the install. We also sell HDMI cables to most of our DISH HD customers, as DISH does not include HDMI with their HD receivers.
And as to our competancy, we have never had a complaint with any install we have ever done, whether DISH, Directv, or Hughesnet, or any custom work. We are constantly repairing installs for customers who had sub-par installs from fulfillment installers, and people gladly pay us for the work we do for them. We work from referrals only, and folks come to us for our experience, quality of work, and service. My guess vurbano is that even you would be happy with our work, and would not as you put it tell us to "...
pack up your crap and get off of my property .... "
The op was asking about HDMI cables for his HR20. The purpose of my original post was to inform him that based upon when he said he had his receiver installed, Directv wasn't providing HDMI cables with HR20's on a regular basis, so he wouldn't think he had been cheated out of a cable. I made the mistake of including the HR10 in my list of receivers that did not include HDMI cable, and have admitted that mistake. I am done with the discussion as to what cables come with what receiver. But it was fun discussing it!