hd receiver problem

[No_Brains]

i have just recently in the last month signed up for directv. and now experiencing some issues.

i have the hd receiver and on most of the channels it says To Be Announced for what is coming on, and its mostly on the HD channels. I called directv and they tell me that there is no problem and nothing that they can do..
is this an issues and what can i do.
i have tried to unplug the receiver and also did a front panel reset. and it still does this.

any help is greatly appreciated

 

[No_Brains]

anyone have any ideas why i may be experieincing this?

 

[jtwex]

This used to mean that the receivers needed time to populate the TV Guide portion of the software & would initially load the current days shows and by the end of the day have 7 or 14 days worth of shows populated. The older the receiver, the longer it usually took. If you have a newer receiver (H20+ on the H series) & this is still happening there's some type of problem. I would suggest giving the procedure one more attempt before calling DTV for a replacement receiver. Unplug the Sat-in from the receiver & unplug the receiver itself & leave them unplugged for five minutes. After that, plug the Sat-in back & plug in the power plug. Let it populate overnight & see what you get; if you still see "Upcoming" on some of your major channels that you get you probably have a bad receiver. Check your Sat Signal levels too especially on the 101 where the guide populates from; if this is a low number your problem could be a poorly aligned dish & not your receiver.

Menu>Setup?Setup?Sat & Ant>View Sig Strength>Signal Meters>101

These or this number should be in the high 90's.

If, after all that you are still having problems call DTV & a replacement should be on it's way (Sounds like you just got a bad CSR at DTV)

 

[raoul5788]

This used to mean that the receivers needed time to populate the TV Guide portion of the software & would initially load the current days shows and by the end of the day have 7 or 14 days worth of shows populated. The older the receiver, the longer it usually took. If you have a newer receiver (H20+ on the H series) & this is still happening there's some type of problem. I would suggest giving the procedure one more attempt before calling DTV for a replacement receiver. Unplug the Sat-in from the receiver & unplug the receiver itself & leave them unplugged for five minutes. After that, plug the Sat-in back & plug in the power plug. Let it populate overnight & see what you get; if you still see "Upcoming" on some of your major channels that you get you probably have a bad receiver. Check your Sat Signal levels too especially on the 101 where the guide populates from; if this is a low number your problem could be a poorly aligned dish & not your receiver.

Menu>Setup?Setup?Sat & Ant>View Sig Strength>Signal Meters>101

These or this number should be in the high 90's.

If, after all that you are still having problems call DTV & a replacement should be on it's way (Sounds like you just got a bad CSR at DTV)

Actually, I think the guide data comes from 119 unless you have a SWM3. Then it comes from 101. OP, what are your signal levels on 119?

 

[jtwex]

That would be a new one as I thought 101 was the only source for guide data. Some people don't even have 119 anymore but everybody has 101.