HD Package Channels Not Working?

[wassct]

For some reason my HD channels are not coming in. It's just the channels in the HD package (channels in the 70's), I don't receive the HD locals and I have a 3LNB dish. They were working yesterday but now it says "searching for satellite signal". All of my other channels are working fine including my SD locals. I called Directv and they supposedly uploaded information to my Hughes box. They said it may take a few hours to receive the signal again and to just let the box sit for a while. Is this true or they just didn't know how to fix it? I asked what would have caused it and they said something could have flown between my dish and the satellite. I figured I would check on hear since you folks know what you are talking about.

Thanks!

 

[HDTVFanAtic]

Sounds like BS to me - if the IRD wasn't authorized, it would say you weren't subscribed - not searching for signal.

If they can turn on an IRD while you are on the phone, it should not take several hours for entitlements to be received.

I would call it your local equipment issues-however either you or someone else posted the exact same thing over on AVSForum in the last 24 hours.

 

[charper1]

Are there any trees or any other possible obstructions near the line of sight?

 

[wassct]

It wasn't me who posted on AVS forums. There are no trees anywhere near my dish and never had a problem before. I'll check in the morning and see if it's working.......

 

[charper1]

Any thought of maybe a bad LNB?

 

[wassct]

I guess the tech was full of crap, still not working. Is there a way I can test if it's a bad LNB?

 

[charper1]

The only way I know how is to a) take your receiver to another known working setup and see if they come in or b) add a known working dish or LNB to your setup and see if that cures your issues.

I did also think maybe a bad RG6 or connector, but I am not sure, just trying to toss out ideas to help spur thought.

 

[Jimbo]

Sounds like BS to me - if the IRD wasn't authorized, it would say you weren't subscribed - not searching for signal.

If they can turn on an IRD while you are on the phone, it should not take several hours for entitlements to be received.

I would call it your local equipment issues-however either you or someone else posted the exact same thing over on AVSForum in the last 24 hours.

IF you have a different receiver on your account, you could swap it out and that would tell you as well.

You didn't mention if you had any others, so I thought I'd mention it.

Jimbo

 

[charper1]

I do have to ask: if he has a bad LNB how does swapping a receiver out work to test the bad LNB?

That will test the bad RG6 and/or connector/or outlet however.

For a few bucks I always recommend people keep a duplicate multi-switch (if they use one) and a duplicate LNB on-hand.

 

[wassct]

Scheduled an appointment for next week, the tech though it was probably a bad LNB. We'll see......

 

[Jimbo]

I do have to ask: if he has a bad LNB how does swapping a receiver out work to test the bad LNB?

That will test the bad RG6 and/or connector/or outlet however.

For a few bucks I always recommend people keep a duplicate multi-switch (if they use one) and a duplicate LNB on-hand.

If he has a different reciever and does get these channels, it will tell him that it's a recevier, not an LNB.

But I am leaning your way about a bad LNB, also could be a multiswitch going bad, but he didn't mention if he had one or not.

I think I was still half asleep when I posted that other post.

Jimbo

 

[HDTVFanAtic]

Scheduled an appointment for next week, the tech though it was probably a bad LNB. We'll see......

Go to channel 490-494.

What do you show on each channel, especially the last.

 

[wassct]

Here is what it says on each channel:

Channel 490 - Test 1 Sat A (101) Odd Txp 13V
Channel 491 - Test 2 Sat A (101) Odd Txp 18V
Channel 492 - Test 3 Sat B (119) Odd Txp 13V
Channel 493 - Searching for Satellite Signal. Please Standby
Channel 494 - Searching for Satellite Signal. Please Standby

 

[charper1]

491 should be Test 2 Sat A (101) Even 18v (not odd as reported)

493 should be Test 4 SAT B (119) Even 18v

494 should be Test 5 SAT C (110) Even 18v

I remember you saying you have a PhaseIII dish, but do you have an additional multi-switch in your system or not?

 

[gofastr]

loss of channels

I recently had no signals from the B and C satellites. It drove me crazy trying to figure out what was going on. Well running a new piece of RG6 test wire was the answer.The PQ was then great.
Giving this a try may save you lots of grief.

 

[charper1]

Yep, he should have tested that already as it was mentioned already in the 1st page of info.