Decided to score the 3 PPV coupons and ask about the access fee. Here it is.
Welcome to DISH Network Chat.
(03) HY3 Kevin M.U1A: How may I help you?
Me: What happened to NatGeoHD and what is the $6.00 access fee i'm seeing on my online account
(03) HY3 Kevin M.U1A: Let me explain that to you.
(03) HY3 Kevin M.U1A: DISH Network and FOX Networks are in contract negotiations related to the price we pay for some of their channels. FOX Networks has demanded a rate increase of more than 50%. While we are doing our best to limit any interruptions in programming, DISH Network cannot agree to these terms and we will fight for a fair and equitable agreement. Unfortunately, FOX Networks has made the decision to remove some of their programming from our customers. We are working hard to return your programming as quickly as possible. In the meantime, let me review what programming is not affected and discuss some alternatives we are giving you during these negotiations.
(03) HY3 Kevin M.U1A: We regret that FOX has decided to remove their FX/National Geographic programming from our customers. While we work hard to negotiate for the return of your programming as quickly as possible, we are giving you access to HDNet on your FX channel and HD Theater on your National Geographic channel, which have very similar programming.
(03) HY3 Kevin M.U1A: As you are a valuable customer I would also like to offer you 3 PPV coupons worth $5.99.
Me: I'll take them. Thanks
(03) HY3 Kevin M.U1A: You are welcome.
(03) HY3 Kevin M.U1A: And we really appreciate your patience.
(03) HY3 Kevin M.U1A: We are fighting with FOX to get back the channels soon.
(03) HY3 Kevin M.U1A: We are sure we would get it back soon.
(03) HY3 Kevin M.U1A: For security purposes, can you please verify the last four digits of the Social Security Number on the account?
Me: ****
(03) HY3 Kevin M.U1A: Thank you.
(03) HY3 Kevin M.U1A: Can you please verify your e-mail address as on the account?
Me: *******@.net
(03) HY3 Kevin M.U1A: So that I can send the coupons to you.
(03) HY3 Kevin M.U1A: Thank you.
(03) HY3 Kevin M.U1A: Give me a moment as I issue.
(03) HY3 Kevin M.U1A: Thank you for your patience.
(03) HY3 Kevin M.U1A: I have issued the coupons to you.
(03) HY3 Kevin M.U1A: You will be receiving an e-mail shortly.
ME: ok thanks again.
(03) HY3 Kevin M.U1A: You are welcome.
(03) HY3 Kevin M.U1A: Do you want me to give you the steps to redeem the coupons?
Me: Yes
(03) HY3 Kevin M.U1A: Okay.
(03) HY3 Kevin M.U1A: To redeem the movie coupons online, please follow the below steps:
(03) HY3 Kevin M.U1A: • Login to your online account at
DISH Satellite TV - $24.99 & HD Free For Life - Let's Watch TV
• Select the movie you would like to order
• Select “Redeem Movie Coupon” to choose your payment method, then enter the Coupon Number from one of the coupons.
Me: Ok, got it
(03) HY3 Kevin M.U1A: Okay.
(03) HY3 Kevin M.U1A: To redeem the movie coupons by phone 1-877-347-4778, please follow the below steps:
(03) HY3 Kevin M.U1A: • State ""order a movie"" when prompted
• Enter account information
• Press 1 to redeem movies
• Enter Channel number, followed by #
• Finally, you will hear a message ""Great! Your account will be credited for the amount of the movie.
(03) HY3 Kevin M.U1A: Please note that these movie coupons are not valid for sporting or other events nor VOD movies; not valid for monetary redemption or bill credit.
(03) HY3 Kevin M.U1A: You should have received an e-mail by now.
Me: About the 6.00 ...access fee. Is that something i will be seeing soon on my monthly bill or is it a mistake?
(03) HY3 Kevin M.U1A: Let me quickly check that for you.
(03) HY3 Kevin M.U1A: Thank you for your patience.
(03) HY3 Kevin M.U1A: I see that you have the Dish HD Absolute on the account.
Me: Yes i do.
(03) HY3 Kevin M.U1A: Okay.
(03) HY3 Kevin M.U1A: As I see that it is not the basic or the minimum package required on the account you will be charged $6.00 towards the access fee.
Me: Why now and not 3 or 4 yrs ago? LOL
(03) HY3 Kevin M.U1A: I understand your concerns
(03) HY3 Kevin M.U1A: But you can avoid the charge by changing your package to a basic one.
Me: What channels are in the DishAmerica paks as i
find the SD channels almost unwatchable.
(03) HY3 Kevin M.U1A: Okay.
(03) HY3 Kevin M.U1A: Let me give you the channels line up.
Me: and price too. Please
(03) HY3 Kevin M.U1A: The list of HD channels with the Dish America with channel number, channel name and map down channel:
9419 Arts & Entertainment HD (A&E) 118
9420 Turner Network Television HD (TNT) 138
9421 HD Theater (HDTHR) 364
9422 HDnet (HDNET) 362
9424 ESPNHD (ESPN) 140
9425 ESPN2 HD (ESPN2) 144
9431 USANetwork HD (USAHD) 105
9432 SYFY HD (SYFYHD) 122
9436 CNN HD (CNN) 200
9437 The Travel Channel HD (TRV) 215
9438 The Weather Channel HD (TWC) 214
9439 CNBC HD (CNBC) 208
9461 Home & Garden Television HD (HGTV) 112
9462 Food Network HD (FOOD) 110
9463 Cartoon Network HD (TOON) 176
9469 Palladia HD (PLDIA) 369
9470 Lifetime HD (LIFE) 108
9485 Comedy Central HD (CMDY) 107
9487 Discovery HD (DisHD) 182
9488 The Learning Channel HD (TLC) 183
9491 History HD (HIST) 120
9493 Country Music TV HD (CMT) 166
9499 Turner Broadcast System HD (TBS) 139
9506 Spike HD (SPIKE) 168
Me: Is that it?
(03) HY3 Kevin M.U1A: Yes.
(03) HY3 Kevin M.U1A: Those are the channels available in Dish America.
(03) HY3 Kevin M.U1A: It is charged at $29.99/month.
Me: I think i'll stick with absolute but thanks for the PPV coupons.
(03) HY3 Kevin M.U1A: You are welcome.
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