Having to reboot all the time due to black screen recordings

[Riker]

I have to reboot at least once a day because any show that has been recorded is a black screen. After a reboot, they play fine. Dish=no help.
I've asked for a replacement Hopper 3. I think it's just crappy coding.

 

[Bobby]

I have to reboot at least once a day because any show that has been recorded is a black screen. After a reboot, they play fine. Dish=no help.
I've asked for a replacement Hopper 3. I think it's just crappy coding.

If it were crappy coding we would hear a lot about it from a lot of people.... Guess what!

 

[Dylanlee4]

I get the black screen with only sound when I use any app. I called and was told they are aware that there is still software issues and they are working on it. I've had my hopper3 since February and I'm still having issues but it's better than it was. Hopefully by February 2017 all the bugs will be worked out.

 

[khemka]

Riley- something wrong here. Can you PM me your details so we take a look.

Vivek


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[Bobby]

Riley- something wrong here. Can you PM me your details so we take a look.

Vivek


Sent from my iPad using SatelliteGuys mobile app

Vivek, did you mean Riker?

 

[schneider21]

I've experienced the same thing recently. Not sure when the last software update was, but the black screens usually happen in the evening and require a reboot or just letting it sit overnight.

 

[ERSanders]

Up until this week I have had the H3 black screen lockup once in a while... remote absolutely unresponsive. A reboot was required. Yesterday I had one and today five! It did not matter whether we were watching live, delayed or recorded. Tech coming tomorrow.

 

[ERSanders]

Update... a total of nine black screen events yesterday.

 

[khemka]

Vivek, did you mean Riker?

I did... Sorry about that. Was iPad auto correct.




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[ERSanders]

Well, the tech was just here. Changed node, LNB (running hot he said), disconnected node to cold water pipe ground (potential ground loop issue?) and said the voltage out of the 1500 VA UPS (116 to 118) might have caused H3 to shut down (??????... don't understand the logic of that since H3 UL logo says "120v"... I assume nominal with a +/- 10% range like most other equipment?).

Anyone else get resolution yet? We'll be watching tonight to see if we do!

 

[dienderle]

If it were crappy coding we would hear a lot about it from a lot of people.... Guess what!

Rikers right and this has been happening for quite some months. I have a whole roomful of yoga members who are experiencing the same problem so you can't say you don't hear about this. I had a technician finally come to the home after 3 months of complaining, checked everything out and found no problems. I TOO BELIEVE THE CODING IS SCREWED UP along with all the daily updates.

 

[dienderle]

If it were crappy coding we would hear a lot about it from a lot of people.... Guess what!

Rikers right and this has been happening for quite some months. I have a whole roomful of yoga members who are experiencing the same problem so you can't say you don't hear about this. I had a technician finally come to the home after 3 months of complaining, checked everything out and found no problems. I TOO BELIEVE THE CODING IS SCREWED UP along with all the daily updates.

 

[Bobby]

That thread is 8 years old.

 

[MikeD-C05]

That thread is 8 years old.

So more things change, the more they remain the same.

 

[Almighty1]

So more things change, the more they remain the same.

And now it's a long term track record, 8 years to be exact, now qualified to be a statistic.