On Wenesday we ordered the Whole Home DVR service for are house. They said it would cost $278 to hookup w/ a Interent Connection Kit. We currently have a HR24, HR20, and three R22's. Im not sure which Satelite I have but the system setup says 101, 99C, 99S, 103S, 103CA, & 103CB. We got DirecTV setup in May 2009.
They told us they could come on Friday between 8am-12pm. We said do we need anything new to setup the Whole Home. The lady said the installer would bring everything we need.
On Friday, We waited and waited at 1pm DirecTV called and said they would be their between the next 3 & 3 1/2 hours. We waited and waited at 4pm the installer called and said he is going to go get the stuff we need and he would be their in one hour. We waited and 1 hour & 45 minutes later the DirecTV van showed up at 5:45pm.
When he came in he said he was not going to be able to do it. Because he don't have the correct Dish or multiswitch to get Whole Home throughout the house. He said we need DirecTV's newest dish that came out last year called SWM 16. He said it would cost us $300 more to get it switched. He said if you get it through DirecTV it would cost us a arm & a leg. So he could get it for us for $100. We rather get it through DirecTV so we said we would ask them.
He told us we need to call DirecTV and cancel the appoitment for today. He called his boss and said that we can't get it because we don't have the correct Dish or multiswitch. He told us when DirecTV calls we have to tell them we don't want the Whole Home and for us to call DirecTV another day to say we want it and he would tell us exactly what we need. He said because we were with DirecTV for 2 years we would not have to pay for the new stuff.
He wrote on peice of paper that we need
"1 SWM6X16
1 SWM Dish
4 Receiver DECA
Broadband DECA"
Were going to call DirecTV today to order Whole Home DVR service again and tell them what we need.
Will it really cost us $300 more to get the equitment we need for the Whole Home? Will the R22's get HD after the Whole Home is setup? Anything else we have to say to DirecTV when we call? Plz help
They told us they could come on Friday between 8am-12pm. We said do we need anything new to setup the Whole Home. The lady said the installer would bring everything we need.
On Friday, We waited and waited at 1pm DirecTV called and said they would be their between the next 3 & 3 1/2 hours. We waited and waited at 4pm the installer called and said he is going to go get the stuff we need and he would be their in one hour. We waited and 1 hour & 45 minutes later the DirecTV van showed up at 5:45pm.
When he came in he said he was not going to be able to do it. Because he don't have the correct Dish or multiswitch to get Whole Home throughout the house. He said we need DirecTV's newest dish that came out last year called SWM 16. He said it would cost us $300 more to get it switched. He said if you get it through DirecTV it would cost us a arm & a leg. So he could get it for us for $100. We rather get it through DirecTV so we said we would ask them.
He told us we need to call DirecTV and cancel the appoitment for today. He called his boss and said that we can't get it because we don't have the correct Dish or multiswitch. He told us when DirecTV calls we have to tell them we don't want the Whole Home and for us to call DirecTV another day to say we want it and he would tell us exactly what we need. He said because we were with DirecTV for 2 years we would not have to pay for the new stuff.
He wrote on peice of paper that we need
"1 SWM6X16
1 SWM Dish
4 Receiver DECA
Broadband DECA"
Were going to call DirecTV today to order Whole Home DVR service again and tell them what we need.
Will it really cost us $300 more to get the equitment we need for the Whole Home? Will the R22's get HD after the Whole Home is setup? Anything else we have to say to DirecTV when we call? Plz help
