H3 no information available in guide

[PHXHoward]

My channels, 200 and above all say no information available in the guide. What's going on?

 

[PHXHoward]

The Dish agent initiated a partial reset which should fix the guide issue.

 

[syphix]

I've got the same exact problem...really don't wanna go the reset route, not even a partial reset (takes a LONG time).

Why is this happening??

 

[KAB]

I've got the same exact problem...really don't wanna go the reset route, not even a partial reset (takes a LONG time).

Why is this happening??

A reset should only take about 3 minutes or less. A hard reboot, not more than 5. Do you have EHD's connected? If so, disconnect and see what happens.

 

[syphix]

A reset should only take about 3 minutes or less. A hard reboot, not more than 5. Do you have EHD's connected? If so, disconnect and see what happens.

If PHXHoward is being led to do a partial reset (via Diagnostic->Tools), that took me 45+ minutes last time I needed to do it (also because of a guide data issue).

 

[Kirk1233]

My wife mentioned same issue for us, is there a wider problem going on?

 

[PHXHoward]

Partial reset took about 45 minutes and cleared all my channel lists etc and did not fix the guide problem. Still have no guide data on channels above 200.

 

[mario315]

Same here.... No guide info above Ch. 200, including my international channels in the 600's....

Why can't we get an answer from Dish Support to post here... This appears to be a national problem....

 

[bmetelsky]

Same here.... No guide info above Ch. 200, including my international channels in the 600's....

Why can't we get an answer from Dish Support to post here... This appears to be a national problem....

What makes you think this is a national problem? I see only a few posts here about it. My H3 is showing all guide data correctly. Also - this is a user forum, not a DISH support forum, so you will generally not see posts responded to by DISH.

 

[PHXHoward]

Seems to have resolved itself. Guide data is available for all my channels.

 

[mario315]

What makes you think this is a national problem? I see only a few posts here about it. My H3 is showing all guide data correctly. Also - this is a user forum, not a DISH support forum, so you will generally not see posts responded to by DISH.

What makes me think this is a national problem ? Perhaps the fact that the posters here are not all posting from the same town, that's why....

Either way, this site is supposed to be the "friendly" site... Not the place where we're chastised for reporting an obviously legitimate problem....

 

[bmetelsky]

What makes me think this is a national problem ? Perhaps the fact that the posters here are not all posting from the same town, that's why....

Either way, this site is supposed to be the "friendly" site... Not the place where we're chastised for reporting an obviously legitimate problem....

I wasn't chastising, just asking.

 

[SandFarmer]

Had this problem in Denver all night into the morning with one of our HwS. Did a reset, and it didn't work. This box had a Joey connected to it where the guide was a little better but not much. Disconnected the Joey and reconnecting it to the box that had the good guide, the Joey guide updated nicely. After another reset on the original box that didn't have the good guide, the guide filled in.

 

[pattykay]

My channels, 200 and above all say no information available in the guide. What's going on?

My wife mentioned same issue for us, is there a wider problem going on?

Seems to have resolved itself. Guide data is available for all my channels.

The exact same thing happened to me last night on my Wally.

 

[Kirk1233]

The exact same thing happened to me last night on my Wally.

Mine was resolved on it's own the next morning...